Account Manager/Operations

Posted on: 2008-05-21

Joanne M. Morrow 311 Waterford Terrace Easton, PA 18042 (908) 310-9791 Sales/Operations Manager Pacific Design & Manufacturing Branchburg, NJ 2007 – 2008  Developed new business; managed convention bookings and merchandise sales for U.S. and International Exhibitors.  Manage Convention Services Team and coordinate shows and premiums for Fortune 500 Pharmaceutical Conventions worldwide.  Develop and implement policies and procedures for sourcing, purchasing, sales, invoicing and project management  Prepare project reports for Finance Manager, COO and President  Negotiate contract agreements for new clients and vendors  Monitor regulatory compliance on all premium items for Pharmaceutical Conventions  Responsible in preparing client proposals and presentations, project management, cost and production time negotiations, procurement analysis, contract negotiations, logistics and billing approval. Account Manager Bensussen Deutsch & Associates, Inc. Woodinville, WA 2006 – 2007  Manage $3MM merchandise sales business for Fortune 500 Pharmaceutical Accounts in NJ  Responsibilities include creative and strategic ideation, client proposal and presentation, project management, cost and production time negotiations, procurement analysis, contract negotiations, logistics and billing approval.  Schedule and attend medical environmental educational strategic meetings with Healthcare Professionals to assist in understanding our clients environment.  Work with advertising agencies as a team regarding new launches of Pharmaceutical Drugs.  Provide service to non-pharma clients; privately owned businesses. Account Executive East West Connection Pittstown, NJ 2001-2006  Manage $2.5MM merchandise sales business for Fortune 500 Pharmaceutical Accounts in NJ.  Perform inside sales tasks and assist outside sales team with all aspects of sales.  Track open and closed orders, maintain production schedules, make certain quality control standards are followed, schedule pickups and deliveries with freight forwarders and domestic manufacturers.  Research and quote premium, promotional, specialty and custom items for high profile clients.  Manage all phases of domestic and overseas orders.  Follow clients order requirements: submit required documents to client for purchases that require approval prior to and after production is completed in order to comply with clients legal department and FDA regulations.  Responsible for gathering necessary financial paperwork and invoice orders upon completion.  Expand business with current clients by inquiring about their future needs, anticipating future needs and informing clients of additional products and services available.  Participate in new business presentations by using creative and innovative ways of presenting products and materials.  Research and compose on-line catalogs for client’s incentive and reward programs.  Work with team to create and put into practice standards for internal audit process. Office Manager SEPTIX LLC High Bridge, NJ 2000-2001  Developed policy structure for office and employees to acquire new septic inspection business.  Implemented and maintained drug screening policy to ensure a drug free workplace.  Ensured employees are properly licensed and educated in applicable specialized fields.  Created scheduling and communication policy to increase productivity and sales.  Assisted and created new marketing strategies; tracked all inquiries.  Educated office staff in related field to increase sales for phone inquiries.  Managed all office functions: yearly budget, payroll, receivables and payables, HR issues. Sales Facilitator Yale Barclay Brand/Ferdon So. Plainfield, NJ 1999-2000  Managed all new forklift truck sales; providing support to eight internal sales personnel.  Monitored inventory stock as well as distributed and ordered new inventory accordingly.  Created plan to prevent loss of productivity in receiving and servicing departments.  Coordinated new equipment modifications with internal departments to ensure order accuracy.  Developed tracking program of all leased sales to ensure proper processing of paperwork.  Assisted sales personnel to maintain client retention by providing support to customers. Executive Assistant Johnson & Johnson New Brunswick, NJ 1999  Provided administrative support to Vice President of Human Resources Information Management and supporting CIO’s.  Implemented special projects to provide essential information and improved efficiency of departmental staff.  Balanced preparation of correspondence reports, presentations and travel and meeting schedule logistics.  Interfaced with affiliate companies Vice Presidents and Executive Committee Members of IM.  Coordinated international and domestic travel arrangements for group meetings. Yale Financial Services Account Manager Yale Materials Handling Flemington, NJ 1998  Consulted dealers to ensure best probability to achieve the greatest possible rate structure for our retailer dealer customers.  Quoted and sold interest rates to our retail dealer customers.  Worked directly with GE Capital to ensure timely credit approvals.  Prepared and quoted payoff information to existing customers.  Monitored competitor products and rates to remain competitive within our market.  Provided excellent customer service to our dealer network and their customers to achieve greatest satisfaction. Senior Pricing Analyst 1996-1998  Developed, administered and monitored all product pricing functions and services.  Controlled the development, publication and distribution of the product price book and corresponding amendments for US, Canadian and International markets.  Coordinated outside services for quality and cost effective printing activity.  Reviewed competitive pricing structures and margins.  Assisted in Yale Special Pricing programs and dealer audits. Order Entry Coordinator/Inside Sales Coordinator 1996  Calculated and distributed daily booking report to key management.  Accepted and processed dealers orders.  Controlled and maintained dealer/customer billing and shipping database.  Coordinated, developed, processed and managed outside vendor products relating to dealer/customer orders. Temporary Assistant to Pricing Administer 1995-1996  Assisted Pricing Administer with internal audits for Special Pricing Programs. EDUCATION A.A.S. Business Management Raritan Valley Community College Branchburg, NJ 1993-1995