Telecommuting Data Entry

Posted on: 2008-05-19

Christina A. Scott 842 West Sunset Blvd. Hayward, Calif. 94541 Phone: 510-258-3652 Email: [email protected] Objective: To obtain a work from home position with a professional company where I can use my skills performing customer service/data entry and data processing type work. CUSTOMER SERVICE PROFESSIONAL Profile · More than 6 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, planning/implementing proactive procedures and systems to avoid problems in the first place. · Possess solid computer skills/Internet · Excellent working knowledge using Windows XP systems; Microsoft Word, Microsoft Excel, WordPerfect, CT DataTrac. · A team player, acknowledged as “Total Quality Customer Service Professional.” · Develop plan, conduct audits and variance analyses, filings, maintain/update accurate inventories. Synopsis of Achievements · Increased customer retention by 19%, from 72% to 91%. · Reactivated 9 key accounts ($253k/year), utilizing persuasion/mediation skills. · Proactive planning led to notable increase in morale in all departments. · Created customer satisfaction survey, drastically reducing portential problems. Education: 1/96 – 12/97 Hayward Adult School Hayward, CA Communications and Public Relations IBM PS/2/WordPerfect 5.0 Macintosh Plus/Microsoft Word MS Excel/WordPerfect Office 12 Administrative Medical Assistant Skills · Excellent Organizational Skills · Knowledge in a variety of software applications, MS Word, MS Excel, WordPerfect Office 12, Imaging Professional, various internet applications, etc. · High level of energy and enthusiasm from the first call of the day to the last · Able to dial by touch · Telephone Answering, 12-Line System · Skilled in the operation of personal computers running Windows operating systems · Responsible for high volume data entry on new accounts · 10-Key Calculator · Data Processing (use of various software programs to keep track of information) · Proficient in the use of PC compatible computer, email and internet Employment History: 5/07 – 03/18/08 The Round Table Group Inc. Chicago, IL Telecommuting data entry on assignments 10/07 – present ASI Healthcare Inc. Overland Park, KS Human Resource 1/06 – present www.workathomecareers.com New York, NY Posting work at home jobs 1/06 – 3/07 TDEC International Oakland, MD Input data coding 2/02 – 12/06 Wild World Importers Newport, RI Customer Service 1/00 – 2/02 JcPenny’s Regional Credit Office Fremont, CA Data entry on new accounts/Customer Service 10/97 – 9/99 DataCorp Services Hayward, CA Data Entry/Customer Service 1/96 – 9/97 Axon Data Services Hayward, CA Data entry on new accounts/Customer Service References: Available upon request.