Dispatcher/Service Coordinator

Posted on: 2008-05-19

Christina M. Banks 940 Fountain Street Ann Arbor, MI 48103 (734) 213-1100 [email protected] Best reached by e-mail Employment History: Fox's Towing 213 Aprill Drive Ann Arbor, MI May 2006 - Dispatcher Answered all incoming calls. Handled Police calls for accidents. Dispatched drivers to all E.R. and Non E.R. calls. Dispatched calls from computerized AAA Roadside Assistance System CAMPBELL INC. ANN ARBOR, MI SERVICE COORDINATOR/ DISPATCHER OPERATE IN THE ENVIROMENT OF A COMMERCIAL HVAC-BUILDING AUTOMATION-PREVENTATIVE MAINTENANCE SERVICE PROVIDER. COORDINATE ALL ASPECTS OF FIELD SERVICE MANAGEMENT.DISPATCH SERVICE TECHNITIONS.HANDLE ALL CLIENT CALLS AND PROBLEMS.MANAGE ACTIVITIES OF VENDORS,SUBCONTRACTORS AND SUPPLIERS.OVERSEE MAINTENANCE OF SRVC. VEHICLES,AUDIT SERVICE REPORTS AND MAINTAIN PURCHASE ORDER PROCUREMENT. AA ALARMS INC ANN ARBOR, MI CENTRAL STATION MONITOR/ACCTS. RECV. MONITORED AND DISPATCHED ALL SECURITY AND FIRE ALARMS-BOTH COMMERCIAL AND RESIDENTIAL.MAINTAINED ACCOUNTING RECORDS AND BILLING FOR ALL CUSTOMERS. PREPARED INVOICES FOR SALES STAFF. PROVIDED CUSTOMER SERVICE AND SUPPORT. COORDINATED SERVICE TECHS IN THE FIELD. SECURITY ASSOCIATES INTERNATIONAL POMPANO BEACH, FL DISPATCHER RESPONSIBLE FOR HANDLING CUSTOMER ACCOUNTS FOR MORE THAN 600 DEALERS/70,000 PLUS ALARM SUBSCRIBERS. MONITORED COMPUTERIZED SYSTEMS AND APPROPRIATELY DISPATCHED CALLS TO POLICE,FIRE AND OTHER EMERGENCY PERSONNEL LLB TELECOMMUNICATIONS MARGATE, FL MEDICAL DISPATCH COORDINATOR PROVIDED SPECIALIZED MEDICAL TELEPHONE ANSWERING AND CALL DISPOSITION.COORDINATED NOTIFICATION AND DISPATCH PF MEDICAL STAFF FOR A VARIETY OF MEDICAL AND HOSPICE SERVICES. Education: HIGH SCHOOL Major: ENGLISH MAJOR HURON HIGH SCHOOL MI Certificates and Licenses: DISPATCH TRAINING, LINC SERVICE CORP., PA CONTINUING EDUCATION, LINC SERVICE CORP., PA Skills and Abilities: MY CUSTOMER SERVICE AND PHONE SKILLS ARE OF THE HIGHEST QUALITY. I LOVE INTERACTING WITH PEOPLE AND AM A TEAM PLAYER. I WORK WELL UNDER STRESS AND HAVE A GREAT ABILITY TO PROBLEM SOLVE. Honors and Activities: 2001 LINC CORPORATION CIRCLE OF EXCELLENCE AWARD IN THE AREA OF OPERATIONS Notes and Other Information: I AM A HIGHLY SKILLED,PERSONABLE AND RESPONSIBLE WOMAN. I AM LOOKING TO STAY LONG TERM WITH AN EMPLOYER. I AM DEDICATED AND HARD WORKING.