Desktop Support Tech

Posted on: 2008-05-12

Rebecca Kuglar 1022 Pepper Circle Acworth, GA 30101 404-287-0964 [email protected] EXPERIENCE: Georgia Department of Natural Resources, Atlanta, GA Field Desktop Support Technician 7/00 - 12/07 *Provided all hardware, software and small LAN support to Northwest divisions of the Georgia DNR. *Installed and troubleshot Windows 98/2000/XP/Vista, Groupwise, Novell, Office, Citrix, Peoplesoft, pcAnywhere, Symantec Antivirus, Ghost, VPN client, Mac OS X, Veritas, as well as in-house software on client/server and peer-to-peer networks. *Set up users in Exchange Server and Active Directory and maintained Windows Server 2003. *Provided wired and wireless network support, including router, switch and NIC configurations and physical network setup, as well as TCP/IP and DHCP configuration. *Set own schedule; worked out of home office via phone and pcAnywhere as well as on-site, all with very minimal supervision. R.S. Andrews Enterprises, Inc., Atlanta, GA Desktop Support Technician 8/99 – 6/00 *Provided Level Two desktop and phone support for 200+ local Windows 98 workstations and laptops, as well 20 remote sites, with MS Office 97/2000, Outlook 98/2000, Goldmine, Great Plains Dynamics, and Citrix, as well as in-house software. *Set up and troubleshot all email accounts on Lotus Domino Administrator R5 Server with MS Outlook as client. *Configured and maintained all laptops (IBM, Dell, Gateway, Toshiba & Compaq). *Troubleshot dial up and remote access issues on RAS1500 for laptop and home users. *Set up network accounts on NT 4.0 Server and provided support for connectivity issues. *Set up new accounts on SQL Server 7 for in-house software. *Performed complete installations and configurations of Windows 98. Miller/Zell, Inc., Atlanta, GA Desktop Support Technician 1/98 – 6/99 *Provided desktop support for 200+ Windows 95, 98 and NT workstations and laptops. *Installed, configured and troubleshot hardware, including printers, network cards, sound cards, RAM, hard drives, CD Rom drives and floppy drives. *Installed, configured and troubleshot MS Office 97, MS Outlook 97/98, Lotus 123, Lotus AmiPro, AutoCad 13/14 and AS400. *Performed complete installations and configurations of Windows NT 4.0 Workstation. *Provided support for network connectivity issues. *Set up new network accounts on NT 4.0 Server and new email accounts on MS Exchange. Accommodations America, Marietta, GA Computer Support 2/96 – 12/97 *Performed computer troubleshooting and provided software training as needed to division. *Implemented computerized accounting system. *Designed and maintained database system in MS Access for tracking operations inventory. *Acted as computer hardware/software purchasing agent for division.