eligibility specialist

Posted on: 2008-05-06

MELANIE DECKER 3810 S Redwood Rd #1018 West Valley, UT 84119 (801) 808-8111 QUALIFICATIONS * Ability to type 75-100 wpm * Excellent verbal and written communication * Creativity * Organization/Attention to Detail * Supervision/Leadership * Analysis/Needs Assessment * Building Interpersonal Relationships WORK EXPERIENCE Department of Workforce Services Eligibility Specialist 1/06 – current * Process information and verifications provided by customers following policy and procedure to ensure their information is posted correctly and benefits are issued timely. * Regularly speak with customers on the phone to help resolve issues and concerns regarding their case and/or providing general information about services – always maintaining a high level of professionalism and customer service. KinderCare Leaning Center Teacher 06/04 – 12/05 and 06/01 – 08/01 * Identified and satisfied need for structured leadership. * Implemented lesson plans, including theme enrichments, regularly. * Demonstrated excellent communication skills through student curriculum retention. Hallmark Key Person 02/04 – 05/04 * Responsible for opening and closing the store and accurate cash reconciliation. This included entering the data into the computer each night. * Received customer commendations for superior service and complaint resolution. EK Ekcessories, Inc.Production Worker (Intermittent) 06/02 – 08/03 * Applied organization and attention to detail in production of multiple component devices. * Improved personal efficiency and maintained excellent quality assurance ratings. Children’s Choice Childcare Teacher 11/01 – 04/02 * Created a stimulating learning environment for children ages 1-6 years. * Established excellent personal relationships with children to facilitate learning and communication. EDUCATION BA in Family, Consumer, and Human Development Utah State University 2000 – 2004 Logan, UT Graduated with Honors and Letters Jordan High School 1997 - 2000 Sandy, UT