Rater

Posted on: 2008-05-06

Marlene Berkowitz 19 E. Germantown Pike, E. Norriton, PA 19401 215-380-4212 [email protected] Personal Overview Articulate professional who skillfully combines analytical skills with interpersonal communication ... Able to process new material and communicate information effectively... Energetic motivator confident and dynamic in meeting new people and addressing groups of varying sizes ... Dedicated to excellence, produces quality results working independently and within a team environment. Expertise & Experience * Microsoft Word/Office * Microsoft Excel * Microsoft Power Point * Microsoft Access * Microsoft Outlook Selected Accomplishments Language Bilingual abilities in Spanish. Fluent in oral and written communication. Training / Development Supervised, observed and trained new employees during their initial hiring phase. Provided a learning environment in which these employees realistically experienced on the job responsibilities. Interpersonal Communication Presented instruction in a dynamic environment in which interaction was encouraged, questions acknowledged, and clarification provided. Positive reinforcement through the exchange of ideas resulted in highly motivated learners. Coordinator Coordinated and scheduled travel arrangements for program analysts. Responsible for correspondence, client communication, compiling and distributing proposals and instruction manuals. Occasional travel. Arranged appointments for prospective consumers and performed interviews and on site sampling. Marlene Berkowitz Page 2 PROFESSIONAL BACKGROUND Harleysville Insurance Company 2006 - Current Rater Calculating and completing quote proposals for various lines of business including but not limited to Business Auto, Workers Comp., General Liability, and Garage Owners. Also endorsements on these lines. Preparing and distributing premium increase letters and ordering motor vehicle records. Marriot Hotels 2004 - Current Front Desk Representative My duties included producing varied reports for credit cards, guests, availability and other records. Making reservations, phone communication, directions, checking in/out guests. Personal assistance in all areas to make their stay pleasant. I also worked in the restaurant area as cashier, hostess, assisting where needed. Assisted in accounts payable by paying invoices to vendors. Still employed with Marriott in a part time capacity. Blockbuster Video, Blue Bell, PA 1995 - 2000 Assistant Manager My duties included opening and closing of the store, accountability for all of the tills and safe and the monies received, banking, paperwork, scheduling and supervising 10-15 employees, ordering and receiving supplies, inventory and assuring customer satisfaction. AMB Associates, Plymouth Meeting, PA 1990 - 1995 Office Manager Preparation of spreadsheets and correspondence, phone communication with varied insurance companies, agents and clients, bookkeeping, updating and organizing client information, as well as installing computer updates on a consistent basis. J. Rechner Associates, Montgomeryville, PA 1987 - 1990 Telemarketer / Researcher Contacting and interviewing numerous prospects for their opinions on varied products, and arranging for convenient times for them to sample or inspect the product; preparation and carrying out taste tests, instruction of data entry to participants, traveling to varied sites to deliver and retrieve and also to instruct and compensate business owners for research information. I also conducted/translated phone research in Spanish for medical institutions. Personnel Data Systems, Plymouth Meeting, PA 1983 - 1987 Senior Administrative Assistant As a secretary to the vice-president of the company, my duties included coordination and scheduling of travel arrangements for several program analysts. I was responsible for correspondence, phone communication with clients, assembling and distributing proposals and instruction manuals. Occasional travel to seminars. Equitable Life Assurance Association, Bala Cynwyd, PA 1979 – 1983 Administrative Assistant Correspondence, client communication, reviewing claims/applications EDUCATION Gwynedd Mercy College, Lower Gwynedd, PA 1988 Bachelor of Science, Business Administration Concentration in Marketing Keystone School of Business, Swarthmore, PA 1981 Associates Degree, Specialized Business Executive Secretarial Program