Operating Clerk

Posted on: 2008-05-02

CONFIDENTIAL RESUME OF Nicole Smith 5192 Laurel Dr Concord, Ca 94521 (925) 825-1932 / (925) 451-6508 [email protected] SUMMARY Bright, organized, energetic, and dependable person with extensive experience in Administration and customer relations. Effective oral, written and communication skills. Strength in pleasant phone etiquette with accuracy in a demanding environment. SKILLS Microsoft Word, Excel, Access, Internet, Email, and intermediate typing of 45 wpm. Accurate 60-100 10-key strokes per minute. Phone and interpersonal communication. Bilingual in conversation Russian. Current member of The IAAP (International Association of Administrative Professionals) HISTORY Pacific Gas and Electric, Concord RMC, California 2007- Present Operating Clerk, Streetlight Maintenance Researching and compiling data, on physical location, rates, and problem of specific area streetlights, through the use of programs as CC&B, SAP and Brio. Maintain customer and City/County contact, for immediate resolve of issues. Pound Melters Medical Group, Inc, Concord, California 2003-2004 Office Manager/ Medical Assistant Performed various office duties, such as, answering phones, scheduling appointments, record keeping, handling cash transactions, and ordering supplies. Assisted Medical staff in patient intake and assessment. Aids Healthcare Foundation, Los Angeles, California 2003-2003 Data Systems Assistant Copied and compiled records to produce reports for the CDC, which was instrumental in generating funds for the department of Prevention and Testing. Operated computer terminal and office machines to process and retrieve data. Successfully handled confidential material with respect to clients. Telemac Corporation, Los Angeles, California 2002-2003 Receptionist/ Office Assistant Responsible for answering and directing phone calls. Handling inbound and outbound mail, as well as ordering supplies. Maintaining a direct relationship with vendors. Performed an extensive array of administrative tasks (manage calendars, book travel and schedule facilities and equipment when necessary). Archer Travel Group, Montrose, California 2001-2002 Travel Agent/ Accounting Clerk Take inbound calls regarding domestic flight reservations through the Apollo System and provide customer service to accommodate flight schedule changes. Used the Global Ware System to run and prepare reports of service fees to be submitted to ARC. G.T.S a Lufthansa Airlines Company, Los Angeles, California 1999-2001 Customer Service / Reservationists Provided customer service to passengers with extensive travel details through flight bookings and hotel reservations, while maintaining accuracy in a high volume, high energy environment. Provided answers to questions regarding airline/ airport policy and information through comprehensive knowledge of Amadeus/Lufthansa systems and world geography. EDUCATON Diablo Valley College- Studying Mass Communications Los Angeles Valley College- Studying Psychology and Child Development North Hollywood H.S- Graduated with diploma