customer service rep

Posted on: 2008-04-23

Ebony S. Stevens

11703 N.W. 47th Dr. - Coral Springs, FL 33076

912- 541-0450                                                                                    [email protected]

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Qualifications

Consistent;  provides accurate information to customers about frequently asked questions;  take the job seriously and make sure to treat the customer with respect, equality, and generosity; take inbound calls, outbound when necessary; computer literate, navigate through various computer programs; team leader, fast learner, good ay group work, make quota; provide the customer with the answer they were looking for at the time of calling and/or coming in; never leave a customer unsatisfied; punctual, take attendance very seriously, dedicated employee; seeking to grow with/in a company, always look for new ways to climb the success ladder. Fluent in most computer programs.

Professional Experience

Global Response

Outbound Customer Service Rep.

●Responsible for calling different companies across Europe and surrounding areas to survey them about their printing equipment or “Franking Machines” as it is known in Europe.

Convergy’s

Customer Service Rep.

● Customer Service Rep for Cingular Go Phones and/or accessories.

●Make quota at the end of the week for the number of go phones and/or accessories sold     vs. the amount of calls

            ●Provide accurate information to the customer about the products and/or services that I was selling

            ●Navigate through various computer systems

IRT (Interactive Response Technologies)

Customer Service Rep.

            ●Customer Service Rep for T-Mobile wireless

            ●Place orders for t-mobile products

            ●Check credit to determine eligibility of purchasing products and/or services

Body Shops Of America

            ●My job was to make sure that the shipment of new items were placed out in the store correctly

            ●Helping customers find what they need

            ●Help customers with the fitting rooms

            ●Make sure that the customer is always satisfied

Walgreens

●My responsibilities were to make sure that the customer walked into a nice, clean store and always   found what they needed.

●make sure that the customer received the correct change

●make sure that the customers photos weren’t damaged and to provide every customer with outstanding customer service.

                                                                Education

Broward Community College

●Im currently attending Broward Community College working towards my associates degree in psychology. After completing my associates at BCC, I will be continuing my education at Florida Memorial University.