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Qualifications
Consistent; provides accurate information to customers about frequently asked questions; take the job seriously and make sure to treat the customer with respect, equality, and generosity; take inbound calls, outbound when necessary; computer literate, navigate through various computer programs; team leader, fast learner, good ay group work, make quota; provide the customer with the answer they were looking for at the time of calling and/or coming in; never leave a customer unsatisfied; punctual, take attendance very seriously, dedicated employee; seeking to grow with/in a company, always look for new ways to climb the success ladder. Fluent in most computer programs.
Professional Experience
Global Response
Outbound Customer Service Rep.
Responsible for calling different companies across Europe and surrounding areas to survey them about their printing equipment or “Franking Machines” as it is known in Europe.
Convergy’s
Customer Service Rep.
Customer Service Rep for Cingular Go Phones and/or accessories.
Make quota at the end of the week for the number of go phones and/or accessories sold vs. the amount of calls
Provide accurate information to the customer about the products and/or services that I was selling
Navigate through various computer systems
IRT (Interactive Response Technologies)
Customer Service Rep.
Customer Service Rep for T-Mobile wireless
Place orders for t-mobile products
Check credit to determine eligibility of purchasing products and/or services
Body Shops Of America
My job was to make sure that the shipment of new items were placed out in the store correctly
Helping customers find what they need
Help customers with the fitting rooms
Make sure that the customer is always satisfied
Walgreens
My responsibilities were to make sure that the customer walked into a nice, clean store and always found what they needed.
make sure that the customer received the correct change
make sure that the customers photos weren’t damaged and to provide every customer with outstanding customer service.
Education
Broward Community College
Im currently attending Broward Community College working towards my associates degree in psychology. After completing my associates at BCC, I will be continuing my education at Florida Memorial University.