Quality Assurance Analyst

Experience

March 2005-January 2008       Tyndale Company                     Pipersville, PA

QA  Analyst

§      QA Analyst for web and client server development projects

§      2 years testing midlevel MRP package(VB 6) and Microsoft .NET website

§      Crystal Reports

§      Help Desk and User Support

§      1 year Customer Service: Responsible for phone orders, answering customer questions, order checking, and order entry

September 2004–February 2005 Tabora Farm & Orchard         Hilltown, PA

Deli / Counter Person

§      Assisting customers with food purchases and catered events. Inventory, completion of phone orders, quality assurance, sanitation, cleaning, dishwashing, food preparation and light cooking

November 2001-September 2004   Gerri’s Beauty Supply/Salon   Doylestown, PA

General Manager

§      Fully responsible for opening and closing store including cash drawer reconciliation, purchasing and inventory management, customer service, sales, fitting clients with hairpieces, answering telephone, making appointments for hairdresser/owner of hair salon, training new employees, payroll, cleaning/maintenance of the salon and store, making displays and in-store advertising

Education

1998-2001     Central Bucks West High School             Doylestown, PA

1998-2000       Middle Bucks Institute of Technology          Jamison, PA

2001-2005       Bucks County Community College              Newtown, PA

Software Skills

·          Bugzilla, TestLink, SQL Server, Crystal Reports, Microsoft Office, Excel, Adobe, Power Point, Quark, Nero

Interpersonal Skills

·          Able to multi-task, friendly personality, organized

·          Reliable, responsible, and dedicated

·          Experience using multi-line telephones