Freelance Artist Resume
PATRICIA A. QUINN
Interlachen Road, Apartment , Spring Park, MN
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SPECIAL SKILLS
Advanced proficiency in MSOffice Suite: Word, Excel, Outlook, Power Point, Access.
Analytical and abstract thinking and problem solving skills.
Professional quality verbal and written communications skills.
Clear, concise trainer: one-on-one, classroom, and seminar leader.
Extensive experience in all office/administrative procedures.
PROFESSIONAL EXPERIENCE
- FREELANCE ARTIST Spring Park, MN
– ENTEGEE ENGINEERING & TECHNICAL GRP Xenium Ln. N, Ste , Plymouth, MN
POSITION: Payroll Technician
DESCRIPTION: Entegee is a temporary placement service. Did the weekly payroll for + contract employees, on assignment at over different companies. Audited expense reports on back up basis.
SKILLS: MSOffice Suite, plus industry databases. Data entry/numerical keying, auditing, report compilation, proficiency with numbers, organization, deadline commitment, prioritizing, accuracy. Customer service, communication, multi-tasking, team work, and training.
ACCOMPLISHMENTS: Took initiative to improve efficiency and reduce task completion by approximately hours per week, and training time by /, by automating and/or streamlining many job processes, and instigating new ones.
– CARLSON MARKETING GROUP (CMG) St. Hwy. , MS , Mpls., MN
CMG was contracted by British Airways (BA) to set up and operate their phone and data processing, customer service center for their frequent flier club in the USA (aka: Member Services). All positions used MSOffice Suite, plus up to other software applications, as well as administrative, business, and customer service skills,.
POSITION: Fraud Investigator
DESCRIPTION: Recognized patterns of behavior or account activity of members trying to amass miles, or free airline tickets, by fraudulent means. Audited accounts and took corrective action, in accord with legal advise and BA guidelines. Also did new hire training on software applications, and other service center concepts.
SKILLS: Problem recognition and solving. Sound judgment, analytical and abstract thinking, independent decision making, working without supervision, conflict resolution. Auditing, reporting, record keeping, legal correspondence, record/document/file management, number proficiency, research, accuracy, training.
ACCOMPLISHMENTS: Helped set up this new position; establishing job requirements, database needs, fraud policies, and legal parameters. Consistently met, and exceeded client's recovery target by times.
POSITION: Transfers Team Leader
DESCRIPTION: Trained and supervised two Account Transfer department employees.
SKILLS: Supervision, training, conducting performance reviews, diplomacy, conflict resolution.
POSITION: Customer Service Correspondent
DESCRIPTION: Read and answered all letters received from club members.
SKILLS: Comprehension, research, problem resolution, diplomacy, deadline commitment, business correspondence.
ACCOMPLISHMENTS: New position that required development of all policies and procedures. Although form letters weren't used, customized Word Auto-Text to store answers to FAQ's, to insert into letters with a key stroke.
POSITION: Account Transfers
DESCRIPTION: BA's club was divided into global regions, with different rules and benefits for residents of each region. Members moving to a new region were advised of this, and asked for written consent to transfer their accounts. After consent, performed electronic transfers, and ensured completion with BA staff in new region.
SKILLS: Business correspondence, record keeping, document/file management, problem solving, communication.
ACCOMPLISHMENTS: New position; worked with client and IT to develop job and database requirements.
POSITION: Customer Service Representative
DESCRIPTION: Took in-bound calls, assisting with a variety of questions about the club and international travel. Enrolled new members, updated profiles, processed retroactive credit, researched and corrected account discrepancies.
SKILLS: Formal telephone etiquette, data entry, problem solving, diplomacy, record keeping.
ACCOMPLISHMENTS: Was one of only a handful of temps (out of ) that BA asked CMG to hire permanently. After hiring,
was consistently selected by CMG management to demonstrate call handling, for visiting VIPs.
EDUCATION
Bachelor of Arts, University of Minnesota
SUMMARY OF EARLIER AND/OR OVERLAPPING WORK HISTORY
Assistant Manager/Supervisor of restaurant.
Owner & Operator of residential and commercial cleaning business.
Progressed from Secretary of Division Manager, to Area Supervisor and Occupancy Specialist, and Training Seminar Leader for housing management firm.
Personnel Administrator of manufacturing company.
