Customer Service Representative on Retention Team Resume

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Posted on: 2008-04-15

 

 

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Recent Graduate student with broad international exposure in Asia, completed studies this spring with a degree in International Relations, specific focus in Global Relations. Extensive professional background in client and vendor facing roles in customer service and support to resolve issue, develop and maintain business, and negotiate contracts. Technically proficient in Peoplesoft and Microsoft Word, Excel, and Powerpoint.

 

EDUCATION

 

TROY STATE UNIVERSITY, Okinawa, Japan

Masters of Science, International Relations and Global Studies 

Courses Include: Survey of International Relations, Research Methods in International Relations, International and Political Economy, and Theory and Idealogy in International Relations.

Various Cultural Sites Visited Inlcude: Yasukuni Shrine (“Tomb of the Unknown Soldiers”), Iwo Jima,  Shuri Castle (“Palace of Ryuku Islands and site of the Battle of Okinawa”), and Mount Fuji.

 

UNIVERSITY OF LOUISIANA at LAFAYETTE, Lafayette, LA

Bachelors of Arts, Pre-Law with Minor in Criminal Justice 

Awarded Athletic Scholarship for Women’s Soccer Team

Varsity Soccer Team Member, -

 

PROFESSIONAL EXPERIENCE

AT&T Formerly Cingular Wireless, LLC, Lafayette, LA                                         February – August

Customer Retention Team/Save Team

·       Interacted directly with clients considering cancellation of services to resolve problems and retain business, requiring superior client servicing techniques, patience, and problem resolution skills.

·       Accomplished highest client retention rate for the team by providing excellent customer service and researching other competitive cellular companies to present facts to clients to prove the current plan is superior and less expensive overall.

JOE YOUNG PLASTERING COMPANY, INC., Lafayette, LA                                                 -

Purchasing Agent 

·       Coordinated all activities to procure products, including conducting research of various vendors and supplies, keeping up to date on market trends, and reviewing bid proposals, to reduce costs and maintain a high level of service.

·       Liaised with vendors to obtain detailed product information on pricing, availability, and delivery schedules.

·       Prepared purchase orders and bid requests, negotiating contracts to maintain budgetary limitations.

·       Discussed defective or unacceptable products with vendor quality control personnel to determine source of trouble and take corrective action quickly, so as to not disrupt supply.