Customer Service Rep
Posted on: 2008-04-12
Cathy R. Drummond
202 Holburn Lane
Taylors, SC 29687
864.201.0758
Career Objective
To obtain a position within a company that will take advantage of my skills and experience and allow room for advancement; to also be an asset and a dynamic representative for a supportive organization
Qualifications
Customer Service professional demonstrate strong communication skills and the ability to establish rapport with clients. A self-motivated innovator with a record of success in troubleshooting and problem resolution. Leads by example and establishes a professional work environment based on respect. Technical proficiency in MS WORD, EXCEL, and some POWERPOINT.
Professional Experience
Gannett Center of Excellence; Greenville, SC December 2007- Present
Start new subscription for about 15-18 different newspaper throughout the United States including US Today. Also take credit card, bank drafts or debit card payments. Have the ability to stop or start the paper at anytime, and offer the best customer I can.
Ashley Furniture; Greenville, SC October 2006- May 2007 Summit Service Group; Greenville, SC April 2006 - October 2006 Level One; Greenville, SC January 2006 - March 2006
Submit credit applications, processing orders and generating purchase orders, delivery voice-to-voice confirmation, uploading and filing customer paperwork, inventory, receiving, billing and general customer service.
-Certified Marketing Associate
Promoted over 600,000 community properties thru inbound sales calls
Contacted property managers thru outbound calling for scheduling and special situations
MCI; Greenville, SC January 2003 - 2005
-Launch Manager
Analyze data and create action plans to increase productivity
Perform order management for VOIP (Voice Over Internet Protocol) orders - This includes data order entry, provisioning, trouble shooting/ ticketing, order escalations, process billing and fixing out of service issues by inbound/outbound calling to other phone companies.
-Order Entry Processor effectively process orders for client, including changes and cancels to existing accounts Investigate, resolve, and escalate issues regarding orders and deadlines.
-Customer Service Representative
Responsible for administrative functions relating to servicing new and existing customer base and knowledgeably assist customers regarding telecommunications services, products, information and disputes via inbound calls
Land America Real Estate Agency, Alpharetta, GA January 2002-August 2002
Provide administrative support via inbound/outbound calling for the customers, lenders and the appraisers
Education
East Mississippi Community College, Scooba, MS Major: Registered Nurse 1999-2001