Team Leader

June 2002 – March 2005        Lyceum of the Philippines                            Manila, Philippines

Bachelor of Science in Business Administration major in Management

June 2001 – March 2002        La Consolacion College                                Manila, Philippines

Undergrad Studies

October 2005 – June 2007        Access Worldwide Inc.                       Makati City, Philippines

Operations Supervisor (Client: E*Trade Financial)

n     Supervised and coached a minimum of 15 financial service representatives.

n     Designed a seat plan and maintained the headcount to achieve service level goal.

n     Interviewed and evaluated new applicants for the position.

n     Participated in management meetings and conference calls regarding productivity, opportunities & strategies. 

n     Collaborated with the operations to expedite account transactions.

n     Assisted brokerage clients with inquiries regarding their accounts through phone.

n     Transacted wire requests, ACH transfers, and other money distributions.

n     Monitored calls and workflows of representatives to address opportunities, if any.

n     Prepared and reviewed agent scorecards biweekly.

n     Created new agent training module for E*TRADE website functionality.

June 2005 – August 2005        Eternity Foreign Exchange                   Makati City, Philippines

Business Development Consultant

n     Morning Analysis for foreign exchange trading.

n     Identified currency trends for prospect client reports.

n     Presented the company services and investment strategy.

n     Introduced foreign currency investment proposals.

English & Filipino

n     Each fluently spoken at business level.

n     Each typed at 50 wpm.

n     Access Worldwide Hall of Fame (in Art of Call Center Management).

n     Awarded with Quality Representative Accommodation.

n     Certified in Lead Access Training (Leadership Styles and Competencies).