Reconveyance Liaison

3/ 2003-Present

PHH Mortgage Corporation

Mount Laurel, NJ

§      Promoted three times based on strong performance appraisals.

§      Exceeded daily department standards by 25-50%.

§      Prepare Paysat reports.

§      Communicate with attorneys, counties, and homeowners regarding release documents.

§      Resolve client concerns by preparing and mailing corrected release documents.

6/2002-3/2003

§      Resolved flood disputes for homeowners.

§      Consolidated Fleet loan conversion spreadsheets.

§      Calculated flood zone areas through online research.

5/2001-6/2002

§      Maintained a 95% Quality Assurance rate.

§      Handled customer requests and administrative duties.

§      Supported sales representatives, account personnel, and management.

§      Resolved customer complaints for senior representatives.

9/1999-5/2001

Summit Bank

Mount Holly, NJ

§      Performed financial exchange services for customers.

§      Introduced new financial products to prospective clients.

§      Recommended product upgrades to existing customers and initiated new customer accounts.

May 2008

Rider University

Lawrenceville, NJ

§      Financed 100% of education through full-time employment

§      GPA : 3.182

December 2003           Camden County College                          Camden, NJ

Associate of Science in Business Administration, December 2003

§      Dean’s List

§      Proficient in Microsoft Word, Excel, PowerPoint, and working knowledge of other Microsoft Office software.

§      Fidelity (CPI) knowledge and strong 10 key ability

§      Awarded the 2005/2006 PHH Mortgage Corporation Silver Team Player Award for excellent service

§      Participant in Diversity Council 2007

§      Active member of Society for Human Resource Management