Customer Service Representative Resume
Highlights of Key Qualifications
Possess a diverse professional and academic background, including a Master of Science in Environmental Resource Management, and a Bachelor of Science in Geography.
Knowledge of NEPA and EIS process.
Excellent decision-making, problem-solving, and multi-tasking skills.
Skilled in the following software applications: Microsoft Office Suite, Microsoft Publisher, Adobe InDesign.
Education
Master of Science in Geography, August
Specialization in Environmental Resource Management GPA . / .
Southern Illinois University, Carbondale, Illinois
Bachelor of Science Geography, July
Oklahoma State University, Stillwater, Oklahoma
Relevant Coursework
Environmental Impact Analysis, Natural Resource Economics and Policy, Economics of Environmental Resources, Environmental Decision Making, Statistics
Thesis
Title: Welcoming the Wind: The political process for geographic siting of wind turbine farms in the U.S.
This paper identifies the state-based models used for permitting wind farms, and through five examples, the points in these processes that have allowed for opposition to the siting of wind farms. Results show that state-to-state variations in permitting processes do have an influence on where wind farms are developed.
Professional Experience
Intern
Camp, Dresser, & McKee, Inc (CDM), Carbondale, IL January - May
Worked independently tracking progress of Gulf Coast restoration efforts post-Hurricane Katrina.
Performed research to find opportunities for CDM involvement in post-Katrina restoration projects in Louisiana and Mississippi.
Analyzed and summarized newly released Army Corps of Engineer reports and Congressional reports to develop contact opportunities.
Created bi-weekly spreadsheets of activities to be distributed to multiple branch locations.
Additional Experience
Customer Service Representative
SkyWest Airlines, Denver, CO October – Present
Assist customers with itineraries and rebooking requirements.
Effectively communicate with passengers and aircraft crew to ensure all needs and safety requirements are met.
Assist passengers and resolve customer complaints as needed.
Teaching Assistant August – August
Weather, Southern Illinois University, Carbondale, IL
Prepared and presented hour lab lectures to + junior-level students times weekly.
Graded assignments and kept record of grades using Excel spreadsheets.
Assisted students with coursework.
Customer Service Representative
First Bank, Carbondale, IL June – July
Responsible for processing deposit and withdrawal transactions and accurately balancing cash drawer.
Accurately assessed personal and commercial account needs and maintained responsibility for opening accounts.
Generated new commercial and investment customers through sales calls and recommendation of products to existing customers.
Business Co-Owner / Manager
Dry Clean City, Stillwater, Oklahoma -
Managed a consistent customer base of ~ customers.
Oversaw day-to-day production to maintain excellent quality control and efficiency.
Developed numerous promotional and marketing materials to entice and consistently increase the customer base.
Learned to actively listen and relate to hundreds of diverse customers, providing quick solutions and appropriate rapport to earn their respect and repeat business.
Developed effective & adaptable interpersonal skills to communicate with external customers and internal employees.
Awards and Memberships
Recipient of the CDM scholarship award for Outstanding Second Year Masters Student.
Member of Gamma Theta Upsilon – International Geographical Honor Society.
