Sr. Technical Consultant Resume
GLENDEE KITTMAN
CR • Marble Falls, Texas
•
INFORMATION TECHNOLOGY: VP / Director
Technical Consulting, Project Management, Pre-Sales/Post-Sales
Multifaceted, resourceful, extensively certified and trained IT professional with distinguished career in solutions architecture, software integration/development, technical development/operations, strategic communications, and resource allocation for leading institutions and high-growth technology infrastructures. Spearheaded teams in the design, re-design, and launch of leading-edge solutions driving results. Expert negotiator able to build solid relationships with strategic partners.
• Delivery consultant for IBM System p with AIX, IBM eServer, IBM Total Storage with DS, DS storage, ESS Storage, SAN switches with Cisco, Brocade (McData), and SAN Volume Controller (SVC).
• Builds talented teams, consistently providing members with training, support, resources, guidance, and motivation to exceed objectives; with expertise at large-scale change implementation.
• Demonstrates excellence in advanced storage skills in Flash Copy, Volume Copy and Peer-to-Peer Remote Copy setup, scripting and testing.
Pre/Post Sales Support • Infrastructure Solutions • Solutions Architecture • Systems Administration & Design
New Business Development • Vendor/Proposal Development • Budget Planning/Management
Technological Process Improvements • Client Relations Management • Project Resource Allocation
PROFESSIONAL EXPERIENCE
SIRIUS COMPUTER SOLUTIONS, San Antonio, Texas • -Present
Since the founding of Sirius in , Sirius has sold nearly $B in IBM products as the largest IBM Solution Provider, with over $M in revenue.
Sr. Technical Consultant (-Present)
Consulted and supported company on IBM Total Storage (SAN Volume Controller, DS, DS, LTO Tape Libraries), leading Advanced Storage Projects such as Global/Metro Mirrors and Point-to-Point Remote Copy, and AIX L including Logical Partitioning and Virtual I/O. Demonstrate expertise in VMware capacity planning and VMware ESX server, with VirtualCenter installations and maintenance. As a Sr. Consultant, lead + consultants nationwide. Facilitate Oracle , , installs and migrations, and Symantec NetBackup DataCenter installs and upgrades. Negotiate and calculate costs for new services and service level agreements (SLAs). Perform data migration and reconfiguration on AIX systems with IBM Total Storage both SAN attached and SCSI direct attached.
Closely collaborate and liaise with pre-sales and sales teams to ensure order fulfillment, client satisfaction, and IT synergies. Meet and greet customers on-site, delivering comprehensive expertise of operations and implementation procedures. Author and finalize technical documentation and manuals. Prepare and deliver reports on sales, status, timelines, and resources. Resolve and mitigate hardware and software configuration issues. Support OS installations, including the seamless integration of IBM System p and eServers, with a specialty in BladeCenters containing JS AIX Blades utilizing Integrated Virtualization Manager (IVM) for Logical Partition (LPAR) functionality.
Key Accomplishments:
• Triggered the largest single month in billing of $K+, in .
• Placed # in national total billing at Sirius in the Open Systems Consulting Group, .
• Recommended and proposed scope of work to manage a helpdesk project to completion.
• Meticulously calculated costs for a services contract of $M+, realizing billable revenue to assist in targeting Sirius technicians for Summit (attained by technicians by billing $K+/year).
• Devised and launched team Quickplace and Lotus Notes libraries to standardize operations.
• Winner of the “Summit Club Award”; for years.
contd…
GLENDEE KITTMAN • Page •
Contd…:
Sr. Product Specialist (-)
Sr. Technology Consultant ()
Promoted Technical Consultant-Open Systems, overseeing Business Intelligence (BI) data warehousing, pre/post sales, to support HP and SUN hardware and UNIX operating systems: HP-UX and Solaris. Collaborated with senior management and technical specialists/peers to identify product requirements and growth; identified and evaluated emerging technology trends and products.
Managed and led JD Edwards sizing for UNIX system, Sun Microsystems solutions for systems, storage and software, as well as Veritas solutions presales and Oracle solutions presales. Additionally worked as JDEdwards OneWorld B. software installer and CNC (Configurable Network Computing) consultant. Seamlessly integrated JDEdwards on AIX RS/ and Sun Solaris systems with Oracle Databases. Facilitated Application support for Payroll, Inventory, Point-of-sale, and MIMIX integration and configuration.
Key Accomplishments:
• Championed HP OpenView and Agilant's NetMetrix product for LAN/WAN management.
• Demonstrated expertise in Tivoli's SecureWay product offerings for security.
• Supported JDEdwards database design, Cognos products and Oracle Databases.
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Career Note: Additional experience as Advanced Systems Administrator- Team Leader of the UNIX Remote Systems Management for Electronic Data Systems (EDS) (). Satellite Communications Systems Specialist for the United States Air Force (USAF) ().
EDUCATION & CREDENTIALS
BS, Electronics Management, Southern Illinois University, Carbondale, Illinois
AAS, Applied Electronics Technology, Community College of the Air Force, Mississippi
AS, Computer Science, Pikes Peak Community College, Colorado Springs, Colorado
Training & Development
pSeries AIX Support Certification • p Technnical Support Certification
VCP - VMWare Certified Professional • OCP - Oracle Certified Professional (Oracle DBA)
Sun Competency Cluster Specialty • Sun Competency Storage Specialty
Sun SunFire Computing • Sun Enterprise Computing
HP OpenView Certified Consultant - Network Management (UNIX & NT)
HP High Availability Solution Consultant • JDEdwards CNC Installer/Consultant ()
Oracle : Network Administration • Oracle : Database Administrator
Introduction to Oracle: SQL and PL/SQL • Formal UNIX and Applications Training
Sun Microsystems • Sun Ultra Enterprise Administration
Sun Enterprise Cluster Administration • Sun Enterprise System Performance Management
Sun Volume Manager (Veritas VxVM) with Sun StorEdge
IBM Internet Security and Firewall Planning • IBM Firewall for AIX • IBM SecureWay Policy Director
Management Framework (TME) • Tivoli Overview • HP OpenView • IT/Operations for System Administrators I • Advanced Network Node Manager • Network Node Manager Fundamentals for UNIX Administration HP-UX • HP Network Administration II • Hands-On with Logical Volume Manager and MirrorDisk/UX
HP Computer Systems - Fundamentals of the UNIX System • HP High Availability
HP Certified Solutions High Availability • Hands-On with MC/Service Guard
TECHNICAL SKILLS
AIX, Windows, Linux; Oracle Database; DS, ESS, DS (aka FAStT), and SVC; IBM System p, IBM System x; IBM BladeCenter (JSX, LSX, HSX); Cisco, Brocade (McData); VMware ESX Server, VMware Capacity Planner, VMware VirtualCenter, VMware PV
