Administrative Assistant

Posted on: 2008-03-25

58 N. Twin Circle Way Baltimore, MD 21217 Phone (443) 414-4095 Email: [email protected] Charmaine Nduku Objective I am a seasoned Customer Service Professional. I am looking forward to having a “career” that allows me to use my interpersonal skills. I absolutely enjoy working in the customer service arena. I am a team oriented individual, but I am very capable of working independently. Industry Experience Customer Service & Administration Woodstock Job Corps Baltimore, Maryland 2007-2008  Administrative Assistant  Organizational and Coordination of front office operations  Typing, Data Entry and Database Management Thomson Prometric Baltimore, Maryland 2004-2005 • Customer Service Representative • Handle escalated customer service calls • Schedule Appointmnents Apple Ford Columbia, Maryland 2003-2004 • Business Development Associate • Conduct Customer Satisfaction Surveys • Answer multi-line phones First USA Bank One Frederick, Maryland 2001-2003 • Collections • Processed credit card and debit payments • Analyzed accounts Sierra Military Health Services Baltimore, Maryland -1998 • Customer Service • Assisted Customers • Coordinated Medical Appointments with clients Professional Associations Transferable Skills Woodstock Job Corp, Business Administration Certificate Microsoft Word, Outlook, Excel, Internet Explorer, Multi-line phones, Data Entry