Account Executive

Posted on: 2008-03-10

Vanessa Jackson 1714 Grove Way Hampton, Georgia, 30228 770.490.1763 · 770.472.8209 Email: [email protected] OBJECTIVE To aggressively prospect, manage, maximize sales and provide superior customer service SUMMARY OF QUALIFICATIONS Sales & Marketing · Cultivate long-term, loyal relationships with B2B Customers using Consultative and Strategic Selling by profiling the right accounts, identifying customer needs, overcoming objections and generating new business · Develop and marketing direct sales over 80 B2B Businesses achieving highest sales up to $30M in production goals via, E-mail, Power Presentations, Trade Shows, Open House, implementing marketing materials & promotions, Weekly Product training, consistent follow up and providing technical support · Achieved 100% return of Customer base previously dissatisfied with company’s customer service. Identified problems and worked closely with operations to regain confidence in delivering products and services · Achieved up to 75% pull-thru for most consistent Customer Productivity · Proficient in preparation of reports, business plans, marketing strategies, Pipeline and Account management · Able to listen effectively and convey benefits of products and services that generate interest in customers and provide sales · Experience with inside sales and outside sales in a remote office environment · Exceptional Customer Service aptitude; Self-motivated and solutions oriented · Able to quickly learn and disseminate new product offerings · Ability to work well with people, build teamwork, and exemplary leadership · Effective written and oral communication skills; Ability to multi-task and prioritize workloads; take initiative to get problems solved to ensure repeat business EXPERIENCE 06/06 – 02/07 COUNTRYWIDE Bank, Georgia Account Executive · Sale of Mortgage products to area Brokers, Banks Credit Unions, and Builders · Able to generate $9M in new business in a declining market territory · Provide technical training and support for CWBC website; Marketing with MS Office · Proficient at analyzing scenarios, consulting, closing sales and negotiating with executive levels to meet customer needs 09/06 – 05/07 MortgageIT- a subsidiary of Deutsche Bank, Georgia Account Executive · Sale and Marketing of Mortgage products of diverse product lines · Presentation and training to over 50 area brokers · Over 65% pull-thru in customer retention in 3 month production · Familiar with identifying markets, appraisals and housing inspections 12/05 – 09/06 INDYMAC BANK, Michigan/Georgia Territory Business Development Manager · Development of Construction Lending to area builders and brokers. · Product Presentations and Technical Training of E-Mitts Website · Exceptional Product Knowledge, Problem Solving and Meeting Deadlines 09/02 – 12/05 WELLS FARGO BANK, Michigan Emerging Markets Specialist – Account Executive · Highest Home Equity Sales Percentage Increase by 153% in 2004 · Most Producing accounts and customer loyalty in Home Equity & FHA loans · Emerging Markets products liaison for low – moderate homeowners · Sale of Mortgage Products, Daily Oral & Power-point presentations, Loan Structuring, Pipeline Management, Supervised Branch office, Sponsored Seminars & Trade Shows 09/97 – 09/02 COUNTRYWIDE HOME LOANS, Michigan Account Executive · Managed Michigan and Ohio Territory providing sale and management of Prime, Construction, FHA and Home Equity Products to area businesses. · Provided training sessions for Brokers on Desktop Originator, Loan Prospector and Pilot training for launch rollout of CWBC website. · Achieved Sales Challenge for Top Sales of $30M month in 2001 and Recognition for Most Producing Accounts in 1998 · Recognized for most new account business · Proficient in Compliance regulations and lending policies/procedures · Daily Prospecting new accounts, Cold calling, and generating new referral sources 1990 – 1997 FIRST OF AMERICA BANK, Michigan Sales Originator – Residential Mortgages · Conduct loan pre-qualifications, originations, respond to daily rate calls, prospecting/cold calls · Develop creative targeted marketing campaigns to support mortgage origination defined areas · Organize community promotions, i.e. open-house seminars, realtor services and trade show for the lending area · Manage customer situations, administration, office personnel and monthly commissions. Functions required strong people skills, above average computer skills and organization · Coordinate construction loan documentation and draw disbursements · Review financials, credit reports and supporting documents for preliminary approval according to underwriting guidelines Closing Specialist/Mortgage Loan Assistant · Performed Residential Mortgage Closings for FHA/VA and Conventional Loans · Prepared documentation for Construction Loans · Promoted sale of bank products/services by recommending methods to increase marketing strategies and sells · Constant customer service contact to assure 100% satisfaction and understanding of mortgage terminology and conditions · Prepared computation of closing cost, tax escrows, insurance, payoffs, construction draws/disbursements using Omni, HOGAN & Vector systems Commercial Lending Assistant · Performed Administrative responsibilities to the Senior Vice President and 5 Loan Officers · Coordinated high volume workloads which required multiple deadlines, confidentiality and accuracy in a customer service environment · Prepared legal documentation for various loan types which involved formation of interest payments, commitment letters, analyzing compliance regulations Warehousing Clerk · Processed loan request, drafts/checks, credit line advances/pay-downs and allocation of funds for wire transfers · Shipped FNMA sold loans under strict deadlines, according to agency requirements, along with proficient quality service and professionalism · Proficient in problem solving, negotiating and clear communication skills required ANCILIARY ACTIVITIES Acacia Grove Community Center, President, 2005-06 · Implemented programs for Senior and Underprivileged Youth for Non-profit Organization · Oversee development, delegating and facilitation of finances, fundraising & administration · Managed over 50 employees and volunteers for operations and projects C.A. Williams Mental Health, Advisory Board, 2005 · Participated in providing ideas & raising funding for mental health facility Michigan Mortgage Brokers Association, Active Board Member, 1998 – 2005 · Represented lenders on Committee Boards such as Casino Night, Golf Outings · Participated in panel discussions; Enrollment Comfort Zone Retail Business – 12 Oaks Mall, Heat Therapy Products, Owner, 1999 –2000 · Trained and Managed 25 employees on sales and professionalism skills · Provided financial management, enforced corporate compliance and policy · $20K profit on first retail business venture Independent Beauty Consultant for Mary Kay Cosmetics, 1995 –1997 Imani Ministries, Facilities Manager, 1993 –2006 · Managed and delegated all areas of church administration Professional Model, 1987 – 1993 EDUCATION Annual Certification in Fair Lending Laws, HMDA, Code of Ethics, 2004 – Present Middleton Real Estate School, 1997 Wayne State University – Business Administration – 3 years American Institute of Banking (AIB) 1993 – Real Estate Lending/MGIC courses Cass Technical High School, Graduate 1987 Special Skills Typing 55 wpm, Data Entry, MS Word, MS Excel and MS Power-point, Sales tracking systems