Customer Service

Posted on: 2008-03-10

Sandrell Shaw Post Office Box 443 Kingstree, SC 29556 [email protected] Telephone Number: {843}382-4363 pass code 0513 Cell Phone Number: {843}372-3682 EXPERIENCE: Sitel (Client Logic): Kingstree, SC February 2001 to February 2008 RCN Billing and Finance Customer Service: Account validation, collections, billing aging, document conversations. Process service changes, process payments, post and dispatch, application processing, data entry, and correct accounts payable errors. Net Zero Retention Customer Service: Retain customers, resolve customers issued to avoid termination of service, document conversations, data entry, and process service changes. Bell South ADSL Sales: Advise potential customers of the features and benefits of our service, process sales order, up sell products to existing customers, offer promotions, process service changes, document conversations, and data entry. Bell South Tech Support: Troubleshoot ADSL technical issues over the phone, document conversations, and data entry WORK HISTORY: Williamsburg County Court House Administrative Assistant 1 The Town of Kingstree Office Administrative The Community Times Advertisement Sales The Boys and Girls Club of Williamsburg County WIA Project Coordinator United Telemarketing Sales William Barr Law Firm Esq. Legal Secretary SPECIAL SKILLS: Document Creation, Document Formatting, Business Communication, Customer Services, Data Entry, Ten Key Touch, Account Documentation, Public Relations, and South Carolina Notary Public. EDUCATION: Hemingway High School Hemingway, SC 1989-1993 High School Diploma Williamsburg Technical College Kingstree, SC 1996-2000 General Business with a Correspondence in Computer Resource Management Office System Technology, Data Entry Certificate, Medical Terminology Certificate REFERENCE AVAILABLE UPON REQUEST