Family Case Manager Resume
Over ten years of progressive experience working with the underserved and disadvantaged populations (youth and adults) in areas of domestic violence, homelessness, substance abuse recovery and physical and mental health issues in transitional living environments. Enthusiastically motivated to inspire others with the ability to interact in a supportive and professional manner with diverse populations. Deeply committed to enriching the lives of others; recognized for sensitivity to their needs and ability to effectively balance professionalism with empathy. Qualifications include outstanding leadership and supervisory skills, administrative experience and comprehensive knowledge of social services. Specific capabilities include:
ü Conflict Resolution ü Behavior Modification ü Group Facilitation/Presentation ü Independent Living Skills
ü Job Search Training ü Nurturing/Mentoring ü Program Development ü Supervision/Staff Training
ü Evaluations/Assessment ü Community Outreach ü Scheduling/Documentation ü Project Management
EXPERIENCE
EAST OAKLAND COMMUNITY PROGRAM, Oakland, CA / – Present
Family Case Manager
Perform case management for the Matilda Cleveland Transitional Housing Program and implementation of new program. Coordinate services, life skills, money management, career development and education goals. Bridge homeless to permanent housing. Case load of families.
FRED FINCH YOUTH CENTER, Oakland, CA / – /
Resident Counselor
Supervised up to vulnerable youth in a residential transitional living program. Serviced youth through various programs including substance abuse, mental health issues, homelessness, recreational programs, cultural sensitivity, school-based counseling, in-home crisis management and vocational training.
BUILDING FUTURES WITH WOMEN AND CHILDREN, Alameda, CA / – /
Resident Advocate
Served homeless women and children with domestic violence issues in a continuum of care agency offering emergency, transitional, and permanent housing for homeless and battered women. Provided services in a -bed shelter with responsibility for ensuring the security and safety, carrying out shelter guidelines and schedules, handling crisis situations, educating participants and answering the crisis line. Duties included intake procedures, documentation, orientation, Q&A, group activities, resource referrals and domestic violence group facilitation.
SPIRIT DRUMZ INSTITUTE, Oakland, CA / – /
Associate/Expressive Arts Program Coordinator
Co-facilitated leadership development workshops/drum workshops and fostered daily empowerment for groups up to in a creative-expressive performance arts program. Provided services to individuals, schools (K - University), organizations, corporations and private groups. Instilled in participants social skills through theme-based activity programs and explored diversity by means of cultural awareness programs. Coordinated performances at institute or onsite at businesses and schools.
LOS ANGELES YOUTH NETWORK, Hollywood, CA / – /
Shelter Manager
Directed activities in a transitional shelter for runaway and homeless youth ages - and helped abused, neglected and homeless adolescents become self-sufficient. Supervised staff members and up to youth. Management duties consisted of counseling, treatment planning, scheduling, evaluations, purchases, orientation, training and group facilitation.
T. EVONNE WILLIAMS
Page two
EXPERIENCE
(Continued)
MENTORSHIP , Los Angeles, CA / – /
Project Coordinator
Coordinated program for correctional facility for juveniles – . Served as counselor, facilitator, program coordinator, recruiter, trainer and co-facilitator. Developed social skills and introduced various art forms to develop a positive means of expression. Facilitated counseling with inmates, group and one-on-one sessions mediation and supervision of staff. Special counseling and program development for female juvenile inmates including mentoring, social skills development, career counseling and family planning.
KRUKS/TILSNER HOMELESS YOUTH CENTER, Hollywood, CA / – /
Senior Youth Advocate
Served as a youth advocate through a Transitional Living Program in a -bed residence for youth – . Performed assessments, developed life skills such as budgeting, shopping, finding housing as well as interview and job search skills.
UNITED STATES AIR FORCE, Lackland AFB, TX and Overseas –
Aircraft Mechanic – Repaired FE Phantom Fighters
EDUCATION AND SPECIALIZED TRAINING
Laney College, Oakland, CA – Associate Degree Sociology
Los Angles City College – Spanish ü West L.A. College – Creative Writing
First Aid/CPR Certification ü Domestic Violence Counselor Certification
Tai Chi/Chi Kung Instructor and Women’s Fitness Specialist Certifications
