Customer Service Representative

Posted on: 2008-03-07

HIGHLIGHTS OF QUALIFICATIONS * Bachelor of Science Degree in Corrections/Social Science * 17 Years Computer Experience * Oregon State Training as Mediator * Outstanding oral and written communication skills * Enjoy a challenging work environment * Well organized, strong planning skills Experience and Work Skills * 15 years Management Experience with my own business * 4 Years Experience Organizing/Directing Volunteers * Expert computer skills (DOS , Windows, AS400, MS Office Products and internet) * 15 years experience using various database systems on computer Recent Work History Customer Care Consultant Service Magic (303) 963-7200 14023 Denver West Parkway Golden, Co 80401 September 21 2007 to Present * Answer inbound calls from contractors * Document calls * Accept payments from contractors via credit card and/or electronic funds transfer * Explain/Educate contractors regarding processes and company guidelines * Engage contractors in discussions regarding value of service Customer Care Representative Moneygram International 3940 S Teller, Lakewood, Co 80235 Human Resources 1-800-666-3947 May 2004 to March 2005 Last Supervisor: Paula Diaz * Answered inbound calls * Wire money around the world for customers * Handle money orders difficulties and answer questions regarding them * Be aware of fraud issues and stop a transactions that appeared to be fraudulent * Educate customers about fraud or connect them to someone who can assist them with that issue Claims Examiner AON Innovative Solutions (303) 279-2900 Contracted to American Express 13922 Denver West Pkwy Bldg. 54 Golden, Colorado 80401 October 16th 2002 to May 2004 Supervisor: Mary Ann Koch * Using AS400, Windows 2002, Windows 98, IMS and Triumph * Processed claims for baggage loss and delay as well as purchase return protection, Warranty, and best value guaranty. * Spoke to card members about their claims and solving problems * Stress was placed on accuracy and knowing the rules of the insurance programs while at the same time being customer service oriented and helping the insured feel taken care of. Mailroom Assistant Westaff Employment Agency (303) 427-6144 1057 S Wadsworth, Lakewood, CO 80226 Contracted to State Farm Insurance January 2002 to October 15, 2002 * Opened mail * Researched missing/lost claim numbers * Called agents, medical providers and clients to obtain information * Used computer software (AS400 and Windows NT) to research computer claims to correct/enter information * Prepared documents to be scanned. Community Living Facilitator/Manager for Community Protection Home Sunrise Services PO Box 2558, Everett, WA 98203 425-347-3149 March 1999 to September 1999 Supervisor: Sherri Stinnet-Kelly Managed a group home that consisted of 3 dual diagnosed developmentally disabled men who were adjudicated as sex offenders and the seven staff members who served as their caregivers. * Arranged staff scheduling * Created and maintained behavior tracking forms as needed * Kept financial records on residents' income and expenses * Did payroll for staff * Consulted with psychiatric professionals regarding resident behavior and medication, transported clients to psychiatric and medical appointments and provided input to professionals regarding client progress. * Wrote and over saw the carrying out of treatment programs for clients following the guidelines set by therapists * Dealt with the residents contact with their families and fielded queries from family members regarding issues they may have with both the treatment and any other issues that regarded the residents. Shangri La Corporation 618 Cottage St., Salem, OR 97302, 503-581-1732 Position: Crisis Intervention Specialist September 1996 to September 1998 Contact: Jessica Kennedy * Worked as a team member in a group home with 5 DD adults for first 15 months managing Adult Daily Living Skills (ADLS), facilitating training programs, logging progress, monitoring physical and emotional status of individuals and reporting changes to my supervisor. I also transported clients to work and other activities administered medications and treatments. * Worked 9 months with dual diagnoses developmentally disabled adults who were in crisis, performing assessments of mental condition (PIMRA, Reiss Screen and others), consulting with psychiatric staff, writing treatment plans, discharge reports, detailed individual and medical logs for each client (using MS Word). I also participated in ISP/IDT meetings regarding individual client progress and treatment needs, interviewed clients for acceptability to program, and managed the de-escalation of crisis situations either alone or with other team members. * Yamhill County Parole and Probation 615 6th St., Mcminnville, OR 97128, 503-434-7513 Position: Intern Probation Officer June 1994 to February 1995 * Assisted senior officers with computer duties by doing the logging/maintenance of records of client activity in the computer database * Interviewed clients in office and/or jail * Referred clients to services * Monitored client progress/compliance with treatment * Prepared court documents * Created/maintained computer forms (MS Word) * Monitored U.A.'s, transported clients when necessary, and attended court hearings. Benton County Parole 180 NW 5th, Corvallis, OR 97330 541-766-6887 Position: Intern Probation Officer June 1991 to December 1991 * Interviewing home detention clients both for eligibility and on a weekly basis after acceptance, * Do voice printing through phone/computer hook-up for voice verification during home detention * Set up and maintained schedules for clients activities using computer * Used the LEDS computer for criminal history checks * Chronograph client activity and all contacts and conversations with them and * Kept other team members updated on client progress