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Senior Credit/Collections Specialist Resume


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Objective: Long term employment with the opportunity for career and personal growth


ACCO Engineered Systems Glendale, California October, -Present

Senior Credit/Collections Specialist: Approx. Accounts
Analyze account discrepancies and resolved issues with customers
Review A/R for delinquent accounts and contact customers by phone, email or written correspondence
Collection database input /maintenance
Run D&B reports, Credit applications and assign new customers to system
Handle small accounts and large retail chain accounts
Prepared monthly A/R reports for Sales Department, Controller and Management
Reviewing monthly EDI invoicing for collection purposes

Tom McLeod Software Birmingham, Alabama June, – June,

Accounts Receivable/Credit and Collections Specialist: Approx. Accounts
Assisted Operations Manager and Controller with A/R issues
Processed invoices and credits for all monthly service charges
Prepared monthly A/R reports for Sales Department, Operations Manager and Accounting Staff
Analyzed account discrepancies and resolved issues with customers
Trained accounting personnel on Peachtree, Mas and Softrax accounting Software
Processed daily cash receipts and prepared daily bank deposits for cash, credit card and wire transfers
Maintained General Ledger for Accounts Receivable
Reviewed A/R for delinquent accounts and contacted customers by phone, email or written correspondence
Coded and Processed payments on Expense Reports
Collection database input /maintenance
Assisted with Account Payable when needed
Processed monthly EDI invoicing and issued pricing to customers for this service

W.R. Grace & Co.-Conn. Irondale, Alabama June, -June,

Customer Service Coordinator :
Supervised service center staff of five.
Trained all service center personnel on SAP database and job responsibilities.
Assisted Plant Manager and Customer Service Manager with schedules, reports, personnel files.
Assisted Credit Department Manager with collections and credit checks.
Received and processed all inter-company and customer orders
Processed invoices for material and freight charges
Prepared monthly sales, account reconciliation, order status and invoicing reports
Scheduled transportation for customer deliveries, resolved material, transportation and pricing disputes
Acted and liaison for Sales Team and Credit Department
Managed inventory for three Central U.S. warehouses

Software Experience:

Peachtree Accounting
SAP Accounting
Softrax Time Management and Accounting


UAB Continuing Education Program Birmingham, Alabama (phone hidden)

Courses: Introduction, Intermediate and Advanced Internet, Word, and Excel

W.R Grace & Co-Conn. Cambridge, Massachusetts (phone hidden)

Courses: SAP-Sales & Distribution, SAP-Production, Purchasing and Materials Management

New Horizons Birmingham, Alabama (phone hidden)

Courses: Power Point , Great Customer Service, Collections , Dispute Resolutions

American Management Association Birmingham, Alabama (phone hidden)

Courses: How to Deal with Difficult and Demanding Customers, Customer Service with a Smile, Effective Strategies for Collecting Accounts Receivable

References available upon request