Senior Credit/Collections Specialist

Posted on: 2008-03-01

Dina H. Bear 11644 Magnolia Blvd. North Hollywood, CA 91601 Objective: Long term employment with the opportunity for career and personal growth Experience: ACCO Engineered Systems Glendale, California October, 2007-Present Senior Credit/Collections Specialist: Approx. 1500 Accounts Analyze account discrepancies and resolved issues with customers Review A/R for delinquent accounts and contact customers by phone, email or written correspondence Collection database input /maintenance Run D&B reports, Credit applications and assign new customers to system Handle small accounts and large retail chain accounts Prepared monthly A/R reports for Sales Department, Controller and Management Reviewing monthly EDI invoicing for collection purposes Tom McLeod Software Birmingham, Alabama June, 2000 – June, 2007 Accounts Receivable/Credit and Collections Specialist: Approx. 850 Accounts Assisted Operations Manager and Controller with A/R issues Processed invoices and credits for all monthly service charges Prepared monthly A/R reports for Sales Department, Operations Manager and Accounting Staff Analyzed account discrepancies and resolved issues with customers Trained accounting personnel on Peachtree, Mas200 and Softrax accounting Software Processed daily cash receipts and prepared daily bank deposits for cash, credit card and wire transfers Maintained General Ledger for Accounts Receivable Reviewed A/R for delinquent accounts and contacted customers by phone, email or written correspondence Coded and Processed payments on Expense Reports Collection database input /maintenance Assisted with Account Payable when needed Processed monthly EDI invoicing and issued pricing to customers for this service W.R. Grace & Co.-Conn. Irondale, Alabama June, 1995-June, 2000 Customer Service Coordinator 4: Supervised service center staff of five. Trained all service center personnel on SAP database and job responsibilities. Assisted Plant Manager and Customer Service Manager with schedules, reports, personnel files. Assisted Credit Department Manager with collections and credit checks. Received and processed all inter-company and customer orders Processed invoices for material and freight charges Prepared monthly sales, account reconciliation, order status and invoicing reports Scheduled transportation for customer deliveries, resolved material, transportation and pricing disputes Acted and liaison for Sales Team and Credit Department Managed inventory for three Central U.S. warehouses Software Experience: MAS 200 MAS 90 Peachtree Accounting WennSoft SAP Accounting Softrax Time Management and Accounting Education: UAB Continuing Education Program Birmingham, Alabama 1997-2007 Courses: Introduction, Intermediate and Advanced Internet, Word, and Excel W.R Grace & Co-Conn. Cambridge, Massachusetts 1997-2000 Courses: SAP-Sales & Distribution, SAP-Production, Purchasing and Materials Management New Horizons Birmingham, Alabama 1999-2007 Courses: Power Point 97, Great Customer Service, Collections 101, Dispute Resolutions American Management Association Birmingham, Alabama 1999-2007 Courses: How to Deal with Difficult and Demanding Customers, Customer Service with a Smile, Effective Strategies for Collecting Accounts Receivable References available upon request