Eligibility Worker

Posted on: 2008-02-29

Lisa Salmi 909-804-0160 _______________________________________________________________________________ P.O. Box 476 Crestline, CA 92325 Professional Profile I am a highly motivated, energetic individual, with extensive administrative experience. I have excellent listening, communication, written, and verbal skills. I posses the ability to multi-task, learn quickly and work independently. I am highly organized. I posses excellent problem solving skills. My work experience ranges from general administration office duties to processing applications for Employment at Hilton Hotels for 4 years and processing applications for Medi-cal. I was responsible for maintaining all records, and keeping people updated on rejection or acceptance of application process. Bi-lingual English/Spanish Type 50 WPM Microsoft Works Proficient, and other databases. Advanced filing Ten key phone switch board Professional Experience Eligibility Plus, Inc., Lake Arrowhead, CA 2004-2007 Eligibility Specialist/Patient Advocate Achievements: Worked with Heads of several Community Service Programs Processed applications and updated of acceptance or denial. Designated trainer for new employees on how to process applications Was responsible for maintaining records for all clients Responsibilities: Turn potentially non profitable situation into a profitable one for the hospital for which I was contracted. Ascertained as to what governmental program any uninsured patient and non patient in the community would qualify. Complete applications and assist with entire process of qualifying for Medi-Cal, Victims Assistance, Disability and any other programs alike. Attend hearings with Administrative Judge and act as patient authorized representative Patient advocate, maintained strict confidentiality. Make home visits for the less fortunate Maintain data and reports Tri-City Carpet and Flooring Company 2002-2004 Part Owner/Office Manager Achievements: Created inventory mechanism Learned to delegate jobs Efficiency in problem solving Responsibilities: Handled all facets of accounting manually Coordinated , hired, fired, assisted w/ conflicts with employees. Filing, dispatching, ordering of products, maintain records, answered phone. Customer satisfaction Resolve problems Saint Bernardine’s Hospital-Information Systems Department 1997-1999 Information Systems Associate Achievements: Assisted in the creation of a new inventory database Learned to delegate proper analysis of technical problems Responsibilities: Hired for data entry, quickly promoted to be liaison between data entry and technical support department as they implemented a new network for the hospital Responsible for maintaining inventory for all computers of hospital, and update database. Trouble shoot computer problems Communicate and write accurate computer problems and report to top technical support analyzers. Lake Arrowhead Hilton 1987-1997 Bell and Valet worker, PBX operator/Gift shop cashier/Fine Dining hostess/Hotel Reservations/Front Desk Clerk/Administrative Assistant for Human Resources/Assistant Guest Services Director/Guest Services Director Achievements: Conducted all Hospitality and Hotel rules and regulations training classes for new employees, in both Spanish and English Was recognized for hard work and quickly always promoted from within Maintained strict confidentiality between employees and managers of all departments while in Human Resources Created new activities for our guests and managed 15 employees responsible for Guest Services Department Responsibilities: Assist guests with luggage Operate 10 key telephone switch board Use sales techniques and take reservations Greeted guests, took reservations for fine dining restaurant as hostess Ran cash register and responsible for assisting in updating of inventory in Gift Shop. Greeted, managed cash drawer, and entered all data regarding guests checking in or out of hotel. Delegated costumer complaints and helped resolve problems. Responsible for all filing, updating employee files, screening of potential new employees Assisted director with activities for employees Training of all new employees. Conducted orientation of which included training of hospitality, insurance, and rules and regulations of hotel Assisted Director of Guest Services with all responsibilities within the department. 25 employees, coordination of activities, transportation, working with community business to enhance the guest experience. Handle costumer complaints. Costumer Service. Directed/Managed 15 employees submitted payroll, scheduling, implemented/created activities for our guests. Delegated, organized, and coordinated activities. Education Rim of the world Unified District Lake Arrowhead, CA High School Diploma/ Honors in Spanish and English San Bernardino Valley College San Bernardino, CA Associates Degree in Liberal Arts 2yrs Cal State San Bernardino San Bernardino, CA 160 units Bachelor’s degree in Cross Cultural Studies. 3.5 yrs. References References are available upon request.