Customer Service Specailist

Posted on: 2008-02-26

Barbara A. Johnson 18700 W. 4th Ave., Golden, CO. 80401 (303) 278-1841 Objective Administrative Assistant Experience: Administrative Assistant / Customer Service Specialist Intrawest Shared Services, Golden, Colorado - July 2006 to February 2008, Excellent service to internal & external customer to resolve account issues Timely response and resolution to an average of 800 e-mails and phone requests per month Timely response and resolution to an average of 200 faxes a month Positive shift in company reputation of Customer Service Manpower Hanley Wood & Assoc., Denver Colorado – February 2006 to May 2006 Assignment complete. Accurately enter detailed property profiles and update associate information to a custom date base. Manager - Santa’s Workshop Noerr Programs, Golden, Colorado, September 2004 & 2005 to January 2004 & 2005, Met & exceed all sales goals, Set-up & complete management operation of retail store Hiring, scheduling, inventory, training, cash reconciliation, time & attendance Daily reports and detailed inventory, supervised eight to 10 people Part-time Checker/Customer Service Clerk King Soopers, Bergen Park, Colorado, July 2005 to November 2005 Excellent Customer Service, met & exceeded all speed & accuracy goals in the first month Administrative Assistant Fortune Valley Casino, Central City, Colorado, February 2005 to May 2005 Work successfully with and supported a diverse employee base Computerized schedules, sign-in sheets, employee contact list Daily & YTD profit/loss, product usage, time & attendance report Corrections & updated employee personnel files, new hires & terminations Conference Center Coordination & Safety Warden Temporary Contract @ The Environmental Protection Agency Martinez & Hromada, June 2001 to July 2003, Denver, Colorado Managed Training & Business Center, Scheduled 5,000 guest and 400 meeting each month Prepared meeting & ensured necessary equipment was configured for meetings Ensured all learning tools & Books were available for scheduled meeting Train employee & Guess on emergency procedures for evacuation & re-entry Administrative Assistant Temporary Contract @ The National Renewable Energy Lab, Golden, Colorado Martinez & Hromada, Denver, Colorado Responsible for scheduling appointments for Quality Assurance staff Completed spreadsheets in MS Office, prepared & distrusted proposals Completed filing, purchasing & provided customer service to internal & external customer Administrative Assistant & Archive Technician Temporary Contract @ The National Renewable Energy Lab, Golden, Colorado Martinez & Hromada, Denver, Colorado Responsible for writing procedures to preserve archived drawing for the NPS & National Monuments Sort drawings by media, copy & re-file by drawing number Updated Technical Information Center database to reflect changes Produced detailed spreadsheets on drawing changes & recorded material usage Check & update microfilm records from microfilm cards to TIC database Administrative Assistant, Purchasing & Accounts Payable (Bankrupt) Acculabs, 2000 to 2001, Golden, Colorado Responsible for incoming calls, coping & distributions of technical reports Purchasing chemicals & supplies for laboratory, verifying purchases & paying all invoices Managed business center, mail, shipping, receiving Accurate record/logs of all of these responsibilities Inside Sales Representative & Customer Service (Bankrupt) Advanced Technology Partners, Inc., 1998 - 2000, Lakewood, Colorado Responsible for cold calls to increase Computer Technical Support & System Implementation business Customer Service to customer base & Marketing business Provide Computer Sales Representative scheduling & equipment purchasing Provided administrative support to Sales Representatives Cashier/Customer Service/Slot Technician Bull Durham Casino & Wild Card Saloon, 1998 - 2000, Black Hawk, Colorado Accountable for up to $2000K & balancing bank @ open & close Cashed checks, payroll, government & computer checks, ensured accuracy of balance sheets Payouts for jackpots, short pays & accumulative credits Completed paperwork for blackjack tips & profit percentages Account Service Representative/Inside Sales Coors Ceramics Company 1973- 1997, Golden, Colorado Promoted to full responsibility for quotes, orders, returns, schedules & technical assistance Written & oral communications for Lab Ware & added responsibility for Tube & Rod insulator product lines for the Western Unites Sates & Western Canada Reorganized inventory that resulted in improved efficiency in deliveries & manufacturing priorities Customer Service Representative/Inside Sales Coors Ceramics Company 1973- 1997, Golden, Colorado Promoted to full responsibility for quotes, orders, returns, schedules & technical assistance Written & oral communications for Custom Products for Eastern United States & Canada Education Barnes Business College Red Rocks Community College Regis University References References are available on request.