Telemarketer

Posted on: 2008-02-22

Keshena Denton 11305 S.E. Kent Kangley Rd, .Apt #26-1 Kent, WA 98030 Cell: 253-886-7902            Message: 253-981-4094 [email protected] Objective: To obtain a full time position as an Office Assistant where I can use and enhance my data entry, secretarial and administrative skills in a position that offers increasing responsibilities and financial growth within the Company.                                             Special Skills And Abilities                                              § Resourceful                    § Dependable § Team Player § Friendly § Productive § Excellent Customer Service § Strong Customer Satisfaction Skills                                            Employment History: 05-07 to present Cornerwest Mortgage Corporation Culver City, CA Telemarketer Responsible for answering all computer generated telemarketing calls to customers inquiring about the purchase, sale or refinance of their property. I handle approximately 15 – 25 calls per hour with a success rate of 10 percent of all calls made in a 20 day period. While this position has improved my customer relations and customer service skills, the currently real estate market does not afford me the opportunity to make a satisfactory salary with benefits. 01-03 to 10-03 Believe In 1 Body JC Seattle, WA Receptionist/Office Assistant Responsible for answers phones, ordering inventory, handling bookkeeping together with payroll. Handling all shipping and receiving of merchandize, store displays and warehouse and stocking issues. I was also responsible for resolving all customer issues or complaints. Keshena Denton - Resume Page 2 10-01 to 12-02 Warwick Hotel Seattle, WA                   Receptionist/Data Entry Operator Responsible for handling a large volume of incoming calls from potential customers seeking hotel reservations or event planning. I worked in a three month training program through a workforce program and was requested back for a consecutive three month period throughout the entire program. In addition to the heavy phones, my duties also included data entry of all hotel and customer information. I performed my data entry quickly, accurately, and efficiently. I consistently demonstrated excellent customer service and communication skills. I responded efficiently to all written and oral requests for reservations, consulted with clients and demonstrated integrity with reference to privacy and confidentiality. I also instructed and trained all new staff referred by the workforce program..  Consistently maintained high stands of excellence.   Certificates And Training        Tacoma Community College - GED 2006 Seattle Vocational Institute - Office Administrative Profession – Completed 3 month course Skills and Abilities MS Word and MS Pad, Excel w/custom ordered Spreadsheets, PowerPoint, Several Customized Data Entry Programs, I have also completed several business courses and my eager to expand my skills and knowledge.   Professional and Personal References Available Upon Request