Business Analyst

Posted on: 2008-02-22

JANICE K. P. ROBINSON E-MAIL: [email protected] 3515 E. Bell Rd. #108, AZ 85032 602-971-4367 (home) ● 480-251-5246 (cell) PROFESSIONAL SUMMARY I have a BS/BA degree in Computer Science & Business Administration and progressive experience and expertise in the IT field for Fortune 500 companies managing e-Business projects in local and remote locations. I organize and direct project teams. I plan, stage, implement, perform quality assurance, and assume responsibility for project budgets and deadlines. PROFESSIONAL EXPERIENCE American Express Phoenix, AZ Jul-2005 – Current Sr. Quality/Business Analyst • Liaison between Technology and Business within international regions • Determine and develop Business requirements and design documents using Method/1 documentation • Work with business and technical teams for custom voice and web software applications testing stages • Analyzes deficiencies in compliance and develop corrective action plans to effectively define and measure improvement objectives and outcomes • Conduct quality reviews with project team to determine which functions fail to meet established criteria and require further multi-disciplinary review; provides ongoing feedback to operations on quality assurance metrics • Create/maintain Business project plans and provided weekly status reports • Ensure test data selection range and volume for each region was related to functional design specs • Participate in all Testing stages in a Software Development Lifecycle environment o Perform DB2 data mapping for business metrics o Develop test scripts and DB2/Relational database test cases o Executed and DB2/Relational database test cases • Performed Gap analysis and provided optional solutions • Develop Business User Manual, Reporting tool Users’ Guide & Training documentation Environment: Lotus Notes • MS Project Plan • MS Word • MS Excel • MS PowerPoint • Intranet Web • Stratus Boxes • DB2 tables • VSAM files • Windows Xp Professional • VISIO Wells Fargo Bank Tempe, AZ Oct-2003 thru Jul-2005 CSR-3 • Manage assigned activities: customer service and invoices • Create service request as a call center dispatch • Confirm schedule service request with branch personnel, tenants, and vendors • Assist in the training of new hires Environment: MS Outlook • MS Word • MS Access • MS Excel • MS PowerPoint • MS Windows 2000 Professional NDCHealth Information Services Phoenix, AZ Sep-2000 thru Sep-2002 Project Manager • Create training material and conduct training sessions on applications and systems • Prepare project plans, define resource personnel, allocate tasks, track progress and produce weekly status reports • Develop corrective action plans to ensure business objectives were met • Perform quality assurance of the Data Modeling interface of DB2/Oracle databases • Validate software releases for compliance with the Application Development division • Develop complex DB2/Oracle applications o Design business/system user interfaces o Design, create, and run functional tests o Direct and assist with User Acceptance Testing and Training o Perform application support post deployment o Perform other analyst duties as necessary to insure a successful project outcome • Maintain Cobol/DB2 legacy systems o Develop and execute test scripts and test cases and plans o Develop and administer compliance quality assessments • Analyze and develop action plans to address performance gaps/problems • Convert the CICS Legacy applications into Visual Basic • Develop the Programmer\'s Standard Guide for MVS mainframe and Client Server Environment: MS Outlook • MS Project Plan • MS Word • MS Access • MS Excel • MS PowerPoint • MS Windows 2000 Professional • Intranet Web • C++/Unix-based • IBM/Cobol/DB2 • Rational Rose • CA Erwin • Actuate & Crystal Reporting • ViaSoft • Docu/text • DB2 Platinum • SQL • SAS • MS Access Aztech Professional Services Phoenix, AZ Nov-1999 thru Aug-2000 Technical Recruiter • Conduct full life cycle of recruitment of candidates • Prepare new hire paperwork, set-up personnel files and conduct new hire orientation • Process terminations and status change forms, conducts exit interviews • Develop and maintain contact with educational institutions, employment agencies and other sources for applicants • Determine Internet online recruitment strategies for attracting and recruiting candidates Environment: MS Outlook • MS Project Plan • MS Word / MS Access • MS Excel • MS PowerPoint NDCHealth Information Services Phoenix, AZ Jan-1998 thru May-1999 Project Manager • Develop strategy to improve productivity, resource mix, and lower resource cost • Motivate and align Business and Technology resources to achieve aggressive goals • Develop and revise complex DB2 applications • Lead off-shore team for mainframe and client server code development • Design system user interfaces • Reverse engineering on the Data Warehouse application/systems C++/Unix-based for client servers and mainframe IBM/Cobol/DB2 Create and run functional tests using test data created by SQL & SAS • Conduct and participate in all stages of testing and training • Perform application support post deployment • Project Lead of the Y2K project • Hired test team (15+ contractor) for Y2K • Liaison between the Business and MIS managers to develop business needs and acquire data mapping requirements • Conduct system integration and business user acceptance using UML tools for the client server systems • Gather and document business requirements in accordance to OOAD guidelines • Create documentation to prove due diligence for internal and external auditing • Develops and implements systems, procedures and forms to improve data collection and management reporting • Monitor queue trends and escalate issues Environment: MS Outlook • MS Project Plan • MS Word • MS Access • MS Excel • MS PowerPoint • MS Windows • Intranet Web • C++/Unix-based • IBM/Cobol/DB2 • Rational Rose • CA Erwin • Actuate & Crystal Reporting CA-Datacom • CA-Ideal • CA ERwin • CICS • CLIST • COPE • DB2 • DLI • Docu/text • ENDEVOR • File-Aid/DB2 • IMS DB/DC • PANVALET • Platinum • PROFS • PSI/OS2 • QMF • SQL • TSO/ISPF • ViaSoft • VISIO • XPEDITER • EASYTRIEVE PLUS • SAS American Express Phoenix, AZ Jul-1996 thru Jan-1998 Project Manager • Lead Applications Development for business critical applications in US, Canada & Brighton, • Direct groups of Doc Coordinators to produce support documentation • Develop Quality Assurance test plans, test cases, and the method to analyze the results • Develop data modeling using UML tools • Conducted system and integrated testing of software to evaluate the system\'s compliance with its specified requirements • Business Analyst for Bank Audit Requirement Project • Performed full range functional testing on applications, including subsystem level test for prototype Environment: Lotus Notes • Microsoft Project Plan • MS Word/Access/Excel/ PowerPoint • Intranet Web • CA-Datacom • CA-Ideal • CA ERwin • CICS • CLIST • COPE • DB2 • DLI • Docu/text • File-Aid/DB2 • IEF - Composer 3(V5.3) • IMS DB/DC • PANVALET • Platinum • PROFS • PSI/OS2 • QMF • Rational Rose • SQL • TSO/ISPF • ViaSoft • VISIO • MS Windows • XPEDITER • SAS Motorola Tempe, AZ Jan-1994 thru Jul-1996 Project Lead • IEF expert and business analyst for the CSS/OP department • developed the release of ACTION and Notification subsystems utilizing on-line IEF • Assist architecture design team to re-design the finance applications to DB2/Oracle databases • Develop strategies to improve productivity and lower resource cost • Quality Analyst for release 3, system batch test and development for utilizing IEF on-line and batch • Perform quality assurance of test scripts, including progress reporting, defect tracking and risk assessments • Developed end user manuals, training materials, and quick reference guides • Edited, formatted, and provided screen shots to create user guides utilizing advanced features of MS Tools Environment: Lotus Notes • MS Office CA-Datacom • CA-Ideal • CA ERwin • CICS • CLIST • COPE • DB2 • DLI • Docu/text • ENDEVOR • File-Aid/DB2 • IEF - Composer 3(V5.3) • IMS DB/DC • Lotus Notes • PANVALET • Platinum • PROFS • PSI/OS2 • QMF • Rational Rose • SMART • SQL • TSO/ISPF • ViaSoft • VISIO • Windows • Xpediter/Xchange • COBOL II • SAS • TSO/ISPF • PS1/OS2 • MVS/XA • QMF• Intranet Web • C++/Unix-based American Express Phoenix, AZ Jun-1990 thru Jan-1994 QA/Project Lead • IEF expert and business analyst on the GENESIS Project • Lead Analyst for Financial Instrument Reconciliation (FIRS) on-line system and subsystem • Create standards for IEF batch checkpoint & restart logic • Back-up person for implementation of the project paralleling in Brighton, England • Analyzes deficiencies in compliance using SQL DB2 queries • Develop corrective action plans • Managed test schedules and tasks for software development projects • Performed analysis and created test scenarios and test cases • Performed application and system integration tests • Documented test results and reported defects Environment: Lotus Notes • BMC • CA-Datacom • CA-Ideal • CA ERwin • CICS • CLIST • COPE • DB2 • DLI • Docu/text • File-Aid/DB2 • IEF - Composer 3(V5.3) • IMS DB/DC • MS Office • QMF • Rational Rose • SQL • TSO/ISPF • ViaSoft • Windows • XPEDITER • IMS COBOL II • COBOL II • RPG II • EASYTRIEVE PLUS • SAS • PS1/OS2 • MVS/XA • QMF • SAS • Intranet Web • C++/Unix-based