Sr. Technical Specialist
Posted on: 2008-02-22
Gerardo Candelario 355 Rio Verde Place #3 Milpitas, CA 95035 Home: 408 649 5450 Cell: 408 712 7663 Email: [email protected] Experience: 9/2006 - Present Ojo Technologies/ Network Designs – Fremont, CA Sr. Technical Specialist I am responsible in prepping, maintain, and troubleshoot NVR and camera hardware and software packages. Interacts with end users to identify current computing procedures and desktop based LAN systems software operations. Fully document and maintenance, software and hardware upgrades. Responsible for any hardware replacement warranty issues with Dell and IBM laptops and workstations. 7/2001 – 9/2004 Laserscope Inc. - San Jose, CA Sr. PC Support Technician Provide support to end users on a variety of issues. I am proactive in my job by researching and resolving possible technical issues, so as not to expose the company to down-time. In addition, I monitor the helpdesk, and provide technical support for the users. I am responsible for maintaining, analyzing, troubleshooting and repairing Desk Top computers, Laptops, LaserJet printers and computer peripherals. Fully document and maintenance, software and hardware upgrades. Support and maintain user account information, such as: rights, security and systems groups through AD. Perform system backups and file restore. Create ghost images for all Dell, IBM laptops, and workstations. 12/1999 - 6/2001 KIS Computer Center - Fremont, CA Engineer IT consulting specialist (Helpdesk/Desktop Support) Answering helpdesk calls for technical support. Installs new software releases, system upgrades, evaluates and installs patches and resolves software related problems. Perform system backups and recovery. Maintains data file and monitors system configuration to insure data integrity. Document issues, tasks and procedures. 05/1997 - 12/1999 Camino Medical Group - Sunnyvale, CA IT - Technical Analyst III Supervise and manage desktop technicians and helpdesk staff in daily computer and peripherals issues and problems including networking. Installation, configuration, maintenance. Troubleshoot and repair of over 600 network stations, printers and to include: Dumb terminals, Laptops, dot matrix printers, bar code label printers. Servicing/ supporting over 18 clinic sites. 10/1989 - 05/1997 KIS Computer Center - Milpitas, CA Desktop Support Technician Consulting contractor for Camino Medical Group since 1994 in IT Dept. Skills: MS Active Directory, MS Exchange Server MS NT, 2000, 2003 Servers TCP/IP, DHCP, WINS Windows 98, NT, 2K, XP Pro Novell Groupwise, MS Outlook 2003 MS Office 97, 2K, XP Pro Blackberry, PDA, Wireless Router A/B/G Cisco VPN, Citrix client, RealVNC Symantec Ghost BackupExec 8.5 Novell Netware Certified HP LaserJet Technician Milestone Education: 1977 - 1981 Juan Sumulong High School - Philippines Graduate References: Bob Bisetti, Fremont, CA 510-506-2585 Gia Wunderlich, Fremont, CA 510-396-3498 Debbie Gould, Los Gatos, CA 408-761-3183 Junne Cabreros, Sunnyvale, CA 408-524-4182