Business Manager

Posted on: 2008-02-22

Sharon Goodyear 6 Eel River Circle Plymouth MA 02360 Home phone: (508) 830-0282 email: [email protected] Professional Experience BIC Sport of North America, subsidiary of BIC Corporation, West Wareham, MA 04/2007- 10/2007 Business Manager Managed ‘front and back office’ responsibilities including domestic and international accounts receivable for BIC manufacturer including credit, collections, accounts payable, G/L, month end reconciliation, and financial reporting for a six-month contract. · Increased accounts receivable revenue on outstanding balances by 27% · Managed credit for new dealers, implemented credit assessment policies and procedures · Supported business development and coordinated marketing efforts across business units · Managed office functions including customer service, accounts payable, and contract management · Improved accounts receivable standards, invoicing accuracy, collections of outstanding balances and letters of credit. Analyzed dealer performance in comparison to budget projections; addressed variance issues First Marblehead Education Resources – Boston – 02/2003-11/2006 Senior Manager · Managed account-servicing teams with account management, customer service, accounts receivable, collections, vendor relations, and vendor contract oversight. Implemented and managed contract compliance program · Led the drive with Quality to implement process improvements addressing root causes for issues adversely impacting customers. · Implemented corporate projects in EFT, virtual image system; improved timely payments and increased collections revenue on defaulted loans · Marketed program year products and enhancements to lenders, guarantors, and vendors · Implemented four new vendors and managed more than 20 vendors to meet corporate growth. Tufts Health Plan – Norwell/Waltham - 04/2000-01/2003 Sr. Project Manager · Managed corporate project teams implementing PPO TPA business with main operating system, thus realizing corporate initiative of marketing a full suite of health plans. · Reduced redundancies in business operations, improved operating performance in customer services, invoicing and collections, enrollment, claims processing, and provider services. · Managed consultants and contract relations. Norwell office closed upon project completion. Recoll Management Corporation subsidiary of Fleet Bank – Boston – 06/1991-4/2000 Business Analyst and Client Relations Manager · Managed contractors, contract renewals, and compliance performance standards in account servicing and collections · Monitored performance services compliance requirements and contract renewal updates · Implemented controls and processing policies as required · Managed corporate projects and audits; managed client relationships as point of contact · Developed business plan, budgets, resource training, and forecasting EDUCATION BS Business Administration Accounting, CRM, and Navision ERP programs Proficient in Microsoft Office, Outlook, PowerPoint, Excel; familiar with QuickBooks