IM Analyst

Posted on: 2008-02-22

Eric Dang PO BOX 610306 San Jose, CA 95161 [email protected] 408-272-7679 OBJECTIVE: Information Technology position where I can be a valued team player and help the company realize its growth targets. SKILLS: Windows W2K/XP/Vista and Linux Redhat System Administration Cisco Catalyst Switches, Linksys & Netgear wireless and Nortel PBX systems Veritas backup, Ghost, pcAnywhere, Routing Protocol and MS Office System tuning, diagnostics and component configuration EXPERIENCE: NDC – A Johnson and Johnson Company, Fremont, CA 6/03 – 8/07 IM Analyst · Provided technical assistance to network users and helped maintain the company’s IT infrastructure working. · Setup and configured entire telecommunications and its associated software including Nortel PBX, call management, system voice mail and video conferencing systems. · Advanced troubleshooting and support VPN and Dial-up connectivity, Microsoft Office, Blackberry and PDA under various Windows operating systems. · Monitored and analyzed network performance across organization’s LAN and wireless deployments. · Document required service level agreements for all circuits, Nortel PBX, servers, network infrastructure and telecommunications equipment. · Managed the main switch room, connections with incoming trucks, T1, DSL and cross connections. · Provided assistance concerning the use of computer hardware and software, including network printing, database, email and remote access. · Build computer systems from shell up. Install, identify malfunctions through extensive diagnostics of and repair all types of multilevel systems. · Performed a wide range of troubleshooting and repair work, including multimedia, HHD, motherboard, memory and video card replacement. 1/00 – 6/01 HEWLETT PACKARD, Cupertino, CA Desktop Support · Developed and implemented hardware and software support desktop users, applications development environment and server setup. · Installed and configured Cisco switches between branch centralizing communications and provided Internet access. · Managed the activities of the Cisco switches security login, port forwarding and port speed configuration. · Supported cross-platform software on non-Windows client platforms, including Linux Redhat and Netware under direction of other systems administration staff. · Installed and configured Windows critical security patches, anti-spyware and anti-virus software. · Performed Linux Redhat and Microsoft Windows users account creation, deletion and configuration. · Installed Linux Redhat and configured monitoring server prior to being ship to client’s site for installation. · Overlooked backups of the systems, network security and hardware upgrades. · Troubleshoot and resolved computer problems, build and upgrade systems; installed hardware and performed general maintenance for clients. · Answered questions or resolved computer problems for network clients in person, via telephone, email or with remote assistance tools. · Repaired, serviced, and replaced motherboard, video card, memory and equipment for Dell computers. EDUCATION: BS - Computer Hardware, San Jose State University, expected 10/08 Microsoft Certified Systems Engineer, Computer Academy, San Jose, CA Certified Novell Engineer, Computer Academy, San Jose, CA REFERENCES: Available upon request