Manager

Posted on: 2008-02-19

Tammy Estill 1639 Route 146, Rexford, NY 12148 · (757) 233-9587 · [email protected] SUMMARY OF QUALIFICATIONS • Certifications: VA Residential Landlord and Tenant Act and Fair Housing Review; CPR • Consistently provide superior customer service, focusing on establishing repeat business. • Routinely exceed monthly, quarterly and annual financial goals and occupancy objectives • Meticulous attention to detail and exceptional focus and follow through abilities. • Diverse professional development in marketing, budgeting and forecasting, and strategic planning. PROFESSIONAL EXPERIENCE Contours Express 2006-2008 Assistant Manager • Directed personal trainers to assure adherence to the company Mission Statement and values. • Coached members with their workouts, exercise techniques and nutrition programs. • Generated leads, new membership sales, marketing ideas, promotions, profit centers, and additional club services. Dick’s Sporting Goods, Virginia Beach, VA 2004-2005 Office Manager • Computed daily payroll expenditures. Assisted Operating Manager in maintaining budgeted personnel expenses. Researched and analyzed daily gross margins and inputted daily sales data. • Developed reporting formats and spreadsheet systems for planning, profitability and staffing analysis. • Organized and communicated all store, district, region, and corporate information. • Continually educated associates on key products and current consumer trends. • Utilized interpersonal skills to improve communication and cooperation between departments and increase employee morale. • Provided superior customer service and quickly solved internal and external customer issues. • Conducted orientation and thoroughly trained new employees. Administered new-hire paperwork. PRG Real Estate, Virginia Beach, VA 2001-2004 Property Manager Actively directed and improved residential real estate properties in Virginia and Florida. • Directly responsible for over 2.5 million dollars in property assets. • Completed first year as Property Manager with a $112,610 variance. • Implemented and monitored a creative marketing program, resulting in a winning sales team. • Achieved above market rental rates and surpassed budgeted occupancy objectives by 1.5%. • Received multiple awards for outstanding financial performance in sales, exceeding budget expectations, and collection of monthly assessments, rental fees and deposits. • Maximized receipts by developing innovative corporate and residential package deals. • Recruited, trained, motivated, and supervised managerial, marketing and maintenance personnel. • Constructed and maintained excellent relationships with contractors, competitors and customers. • Developed and administered annual operating budget and business plan. • Oversaw 2 major property renovations worth over 2.3 million dollars in contracts. • Coordinated quarterly and annual planning forecasting with various firms. • Analyzed budgeting and accounting reports for the purpose of maintaining expenditure controls. • Generated plans, designs, practices, policies, methods, and procedures for operations and projects. • Performed well in high pressure situations, resolving issues timely and accurately. EDUCATION Bachelor of Science in Business Administration, Clarkson University, Potsdam, NY 2001 Associate of Applied Science in Hotel Management, Paul Smith’s College, Paul Smith,NY 1999 COMPUTER SKILLS Proficient in Microsoft/IBM-based PCs, MS-Office Suite, PeopleSoft, Kronos, Oracle, Internet Software, Windows XP/2000/NT/9x, RentRoll, general networking knowledge