Administrative Assistant

Posted on: 2008-02-17

LYNN S. KING 1 Lawson Lake Road Extension Feura Bush, NY 12067 (518) 768-2151 [email protected] __________________________________________________ CAPABILITIES SUMMARY: Several years of diverse administrative experience. Effectively communicates with people; proven written and verbal skills with proofreading and editing expertise. Strong knowledge of MS Word and the Internet, excellent typing skills with the ability to type over 60 WPM. Dependable, reliable, responsible, organized, and detail oriented employee. Enjoys sharing knowledge and possesses leadership abilities. PROFESSIONAL EXPERIENCE: Administrative / Secretarial Office Team / Extra Help, Albany, NY 2000 - Present (Client Assignments: AMTRAK, Bank of America, MetLife, NYS Assembly, and Northeast Career Planning) Career Systems, Glenmont, NY 1994 - 2000 CHP Health Insurance, Latham, NY 1992 - 1994 • Professionally greeted customers and accurately enrolled new clients for insurance coverage. • Composed interoffice letters and memos to be distributed to internal customers, utilizing MS Word. • Consistently maintained company database utilizing internal software. • Responded to customer inquiries in person and via the telephone, assisting with problem solving. • Researched travel information utilizing the Internet and made travel and hotel arrangements over the phone for management and staff. • Answered multi-line phones and transferred clients to the appropriate departments. • Acted as liaison between counselors and students by scheduling appointments and assigning classes. • Processed monthly expense reports, verifying for accuracy, to reimburse staff. • Performed several clerical tasks such as typing, filing, faxing, copying, mailings, and routing of confidential documents. • Responsible for checking inventory levels and ordering office supplies. • Posted health insurance payments for customers via the computer. • Maintained office equipment and provided routine service. EDUCATION / TRAINING: Secretarial Science – Certificates Hudson Valley Community College, Troy, NY Completed over 50 credit hours toward Business Administration Herbert H. Lehman, Bronx, NY Customer Service Training Women’s Employment and Resource Center (WERC), Albany, NY Computer Literacy Training – MS Word, MS Excel, MS PowerPoint MicroKnowledge, Albany, NY REFERENCES: Provided upon request.