IT, Computer Technician, Service Desk Support

Posted on: 2008-02-17

LINH TAN HUYNH 1292 Mayhew Dr • San Jose, CA 95121• (408) 655-5502 • [email protected]_______________ OBJECTIVE Dedicated Computer Technology and Network skills with over five years experience and over four years experience as Field Technician. Expertise in desktop, server and laptop repair, troubleshoot, network security and installing software’s. Adept at solving networking, electronics and computer technology problem. SKILLS • Troubleshooting OS from Window 95 thru Window XP • MS-DOS • Troubleshooting Desktop/Laptop • Microsoft Networking • Microsoft Office 2003/2007 • System Maintenance • (TCP/IP)/Internet connectivity • Help Desk Operation • Customer Service • Internet security • Microsoft Window Installation/Upgrade • Desktop, laptop and printer setup CERTIFIED CompTia A+ Certified Service Professional , 2001 EDUCATION Heald College, School of Technology - Milpitas, California (July 2001) Associate in Applied Science degree in Computer Technology Everygreen Valley College (EVC), San Jose, California (October 1997 – November 1999) (General Education) EXPERIENCE New United Motor Manufacturing, Inc. (NUMMI), Fremont, California (April 2007 – 7/07) Assembly line member. Assemble cars in a fast paste environment, quick learner, very fast on assembly line, great team’s worker with little delay on assembly line. Andy Research Technology (A.R.T), San Jose, California (10/2000 – 2007) Computer Technician/sales/support: Computer support technician with over five years experience providing technical assistance to business professionals. Demonstrated abilities to integrate computer skill, customer support experience. Expertise in troubleshooting, repair and upgrade desktop and laptop while minimizing customer stress levels, also a Field Technician for over four year. Professionally Certified By Comp TIA and Microsoft. • Built, Upgrade, maintained, and repaired computer systems to improve speed and reliability. Also responsible for onsite computer, server, printer and network internet setup. • Field Technician support for companies such as Seagate, Sony Entertainment, Cisco, Etc with great result and timing. • Demonstrated high quality, results – driven, professional customer service and support to instill confidence in technical advice and directions. • Cooperative attitude and positive approach to every task and assignment and received numerous commendations from customers. • Commendation in which previous customer recommendation to friends and families.