CLAIM CONSULTANT

Posted on: 2008-02-13

DOROTHEA BROCK 5404 Charter Oak Place Jackson, MS 39211 Home: 601-956-6883; Cell: 601-668-4260 Experienced Insurance Professional with a proven and demonstrated record of success in a fast-paced environment. Known for being a results-oriented team player with excellent organizational skills. Dependable, analytical, and able to assimilate new tasks quickly. Additional areas of expertise include: · Thirty one years experience in all phases of claim management · Excellent Problem Solving Skills · Outstanding Communication and Interpersonal Skills · Highly Motivated PROFESSIONAL EXPERIENCE Cannon Cochran Management Services Inc. (CCMSI) 2005 to present Claim Consultant · Proficient in the nuances of the Mississippi Tort Claims Act · Kept abreast of court cases that impact handling claims under the MTCA · Responsible for thorough investigation and resolution of all case assignments · Excellent client reporting skills American International Group, Flowood, MS 2002 to 2004 Litigation Specialist · Responsible for successful resolution of all litigated case assignments · Reviewed lawsuits and claim files to determine the best course of action · Successfully directed and coordinated defense counsel resulting in defense cost savings · Negotiated lawsuit resolution with plaintiff attorneys · Promptly adjusted reserves and documented reasons for changes · Reported to senior management in cases involving serious or potentially large losses St. Paul Fire & Marine, Jackson, MS 1997 to 2002 Senior Claim Representative · Responsible for all Medical Professional Liability claims · Evaluated claims to ensure appropriate reserve levels · Established strong working relationships with customers, physicians and attorneys · Successfully directed and coordinated activities with defense counsel Risk Enterprise Management LTD, Atlanta, GA 1996 to 1997 Claim Technical Advisor · Responsible for prompt and thorough disposition of large excess/surplus lines commercial claims · Assured application of Best Practices to all assigned files Manager, Aetna Life & Casualty Insurance Company, Dallas, TX 1988 to 1995? 1991 to 1995? · Established Regional Environment Claim Office · Responsible for the day to day activities of 14 claim professionals & 3 clerical staff · Facilitated the disposition of 2,000 Hazardous Waste, Bodily Injury & Mass Tort cases Regional Analyst, Aetna Life & Casualty Insurance Co., Hartford, CT 1988 to 1991 · Established a prototype Regional Environmental Office · Successfully implemented Aetna’s national environmental organization Travelers Insurance Company, New Orleans, LA 1984 to 1988 Aetna Life & Casualty Insurance Co., Jackson, MS 1976 to 1984 EDUCATION B.S. History, University of Southern Mississippi Licensed Adjuster – State of Mississippi