Training Assistant

Posted on: 2008-02-13

5/2003-10/2007 National Construction Rentals Mission Hills, CA Training Assistant Began as a Billing Clerk. After 3 months of temporary employment, was hired full time as a Corporate Billing Trainer. Traveled the country training billing personnel. Promoted to Corporate Trainer. Responsible for corporate training of managerial and clerical staff in 23 branch offices in 8 regions across the USA. Trained individuals on Sales, Customer Service, Data Entry, Billing, Collections, and Dispatch. Responsibilities also included creating and updating office policies and procedures for every discipline in the company, as well as creating lesson plans for myself and other trainers. Training sessions ranged from one-on-one to a classroom of up to 10 individuals; one to five days in duration. Coordinated skill-building classes including materials to cover quarterly policy updates. While training, made personal arrangements for travel, including airfare, hotel, rental car, and managed a $10,000 travel expense budget. When training individuals in the regional offices, also assisted with any billing and customer issues. Extensive experience with Microsoft Word, Microsoft Excel, Microsoft Power Point, Corel Photo, HTML, Adobe Professional with emphasis in making forms. 2/2001–8/2002 Sears Operations Center West Des Moines, IA Bankruptcy Team Manager Responsible for 20 Specialist II Bankruptcy Associates. This includes: scheduling 40 associates; preparing development plans for my associates (including leadership skills and improving accounts per hour); quality control; doing account reviews (15 per associate); conducting monthly coaching sessions with associates to review their phone monitorings, account reviews and developmental plans; conducting annual reviews for merit increases; validating vacation time and pay for associates; customer relations (including call escalations from customers and problem solving skills to ensure customer satisfaction); answering account questions; assigning workloads to each associate daily (including statement release, file maintenance, ccb phone calls, 341 results, mail, dismissals, and incoming phone calls). As part of group incentive, choosing 4 associates to receive "premier parking spot" awards for exceptional customer service. Hiring, motivating, and training personnel on a wide range of responsibilities to help promote employee performance, advancement, and efficiency. Responsible for training newly promoted team managers. Helping to promote a team atmosphere among my associates and fellow bankruptcy team members. Working manager queues to approve charge-offs, late fee adjustments, and finance charge adjustments. Responsible for working the manual charge-off report twice each month. Responsible for developing, maintaining and posting a productivity report for the associates. Responsible for conducting Six Sigma reviews of the Specialist II area, including identifying customers and gaps, collecting data, measuring data, and implementing results and changes. Responsible for miscellaneous projects assigned by departmental manager. 8/2000-12/2000 Heartland Express Iowa City, IA Fleet Manager Responsible for 35 truck drivers, including reconciliation of hours from drivers and coordinating return payloads for them. Responsible for "selling the loads," persuading drivers to do less appealing loads in order to ensure timely delivery for clients. Responsible for coaching drivers, and, as part of group incentive, choosing 3 drivers to receive "Driver of the Month" Awards. Motivating drivers on a daily basis. Conveying needs of drivers to Operations, including time off and return trips. Ensuring payment to drivers for loads and any extra work, such as unloading a trailer or extra miles. Helping to promote a team atmosphere among other fleet managers and my drivers. Training new fleet managers to help promote employee performance, advancement, and efficiency. 10/1999-8/2000 Kay Jewelers Cedar Rapids, IA Store Manager Responsible for scheduling nine employees and controlling $2 million in inventory. Customer relations: including returns and customer service. Ordering supplies and equipment to ensure smooth day to day operations: including training manuals, gemscopes, packaging for gemstones, and signage to promote sales. Preparing and communicating monthly and daily goals for store and employees. Ensuring vendor payment through accounts payable. Hiring, motivating, and training personnel on a wide range of responsibilities. Referral for promotion and training of staff to manage other state branches. Responsible for training several newly promoted managers and assistant managers. 8/1998-10/1999 Helzberg Diamonds Iowa City, IA Diamond Consultant Responsibilities included training new employees, educating buyers, customer relations, and inventory control. EDUCATION 6/1995 Lakeville High School Lakeville, MN High School Diploma Completed high school with a 3.7 GPA. Member of the National Honor Society, danceteam, debate, Ambassador’s Club, and the mentor program. 1995-1997 University of Iowa Iowa City, IA Associates Degree Completed three semesters with a Biology focus. Alpha Chi Omega sorority member.