Customer Service Representative

Posted on: 2008-02-13

LORETTA YOUNG (706)434-8831 Email: [email protected] *Persevere and you’ll get there” Articulate, intelligent, persistent and resourceful. Can you use those qualities? Successful 11 year track record with major Department of Defense employer holding diverse staff and management positions. Extensive interfacing with highest levels of management - government personnel, public officials and agencies. Special expertise in developing and managing equal employment/affirmative action programs and race relations education programs. EXPERIENCE Management/Administrative * Established/managed new programs * Developed administrative procedures for new office * Developed administrative management directives * Supervised clerical office personnel Sales Marketing * Increased sales activity with new prospects/inactive accounts, increasing sales by 35% * Canvassed door-to-door raising funds for community center - consistently exceeding goals resulting in 100% increased annual contributions Public Relations * Attended national conferences as agency representative * Served on agency boards and committees * Counseled employees assisting in developing career development plans resulting in advancement Education/Training * Completed Sales/Marketing training * Completed Race Relations Education Facilitation training * Completed various Human Resources job-related training courses (equivalent to BA)