CUSTOMER SERVICE

Posted on: 2008-02-12

08/07- Currently, Placement Pros. · As a representative of Washington Mutual I worked in the Card services Fraud Dep. · Responsible for opening fraudulent claims, following up with the claims and insuring that the matter is resolved. 03/06 – 07/06 CSAA Livermore, CA. · Assist members with the managing of their membership, while being cross trained in Emergency Roadside Assistance side of the business. · Assisted members in need of Emergency Service while on the road · Cross selling and upgrading company products, Data Entry also. 08/03 – 02/06 Bank of America, Concord, CA. · Assisting members with their bank account needs on an individual and consistent basis in an inbound call center · Served as a backup department lead and trained several new hires agents in the “ one call resolution method” · Also did sales by offering customers more account options and getting them to try other services that were offered by the company. 10/02 - 03/03 Waste Management Oakland, CA. · Responsible for generation customer billing/ account maintenance · · Dispatching and keeping in contact with the Sanitation Workers. · Obtain and disburse work orders to drivers & supervisors using confidential computer systems and software. 01/98 – 02/99 Zacson, Pleasanton, CA. · Made outbound calls to customers, offering long distance service. · Cross sold other company products, Data Entry. Education Fremont High School 1993 – 1996 Oakland, CA. · High School Diploma · Certified Medical Administration Assistant. Received a Bryman College Located in Hayward, CA. Interests References Available Upon Request