Production Support Analyst

Posted on: 2008-02-04

Financial Information Technologies, Inc. January 2007 - Present Implementation Specialist Tampa, FL - Provides level III technical support for all service offerings. - Oversees basic production support issues including file import errors, creations, and transfers, banking activities and EDI data formatting questions. - Works directly with senior programmers on all system enhancements and customer implementations. - Communicates and introduces data standards, file communication discussions, customized functionality, and testing information for new and existing customers. - Works with customers and third-party software vendors on file integrations and testing. - Works with project manager and sales on all large customer implementations and also works directly with large retail chain's IT or EDI departments; some examples include Wal-Mart, Food Lion, Target and Kroger. Financial Information Technologies, Inc. April 2006 – January 2007 Technical Support Analyst Tampa, FL - Assisted with internal help desk functions including application setup, connectivity issues, and product training. - Identified and evaluated intended audience interests and capabilities to include browser capabilities, visual appearance, and suggested improvements for service offerings. - Worked with the following protocols and encryption programs on data exchange between customers: HTTP/S, PGP, S/FTP, AS/2 (Cleo and Cyclone), AS/3, and Sterling VAN. General Dynamics, Network Systems October 2004 - April 2006 Logistics Support Representative MacDill AFB, FL - Provided high-level administrative support to over 160 General Dynamics personnel, relieving site managers and field representatives of all administrative tasks. United States Air Force, 15th Special Operations Squadron July 2000 - August 2004 Operations Resource Manager Hurlburt Field, FL - Assisted with day-to-day training and deployment operations in a high ops tempo Special Operations Squadron. - Ensured 100% safe-guarding and individual distribution of Communications Security (COMSEC) material as needed per mission requirements; a key element used to fight the war on terrorism. - Designated Status of Resources and Training (SORTS) supervisor; a report which is viewed by the Joint Chiefs of Staff (JCS) and answers congressional inquiries, readiness, and trend analysis, Air Force budget requests, and resource allocations. RELATED SKILLS - Basic knowledge of protocols & networking services - EDI knowledge (Specifically 810, 820, 864, 997, etc.) - Basic SQL and Database design (Oracle 9i) - Basic knowledge of HTML, XML, ASP, Java, and Visual Basic OTHER INFORMATION - Holds active TOP SECRET/SCI security clearance. - International travel to South America, Middle East, Europe, and Asia. - Actively pursuing a degree in Computer Information Systems with Saint Leo University; over 60 credits completed. - Available for phone interviews anytime and scheduled in-person interviews.