Resource Planner

Posted on: 2008-01-11

ANN MARIE PITROLO 1030 BROOKSIDE DR • FAIRMONT, WV 26554 PHONE 304-826-0437 • E-MAIL [email protected] 2004-2007 Columbia Gas of Virginia Fredericksburg, VA Resource Planner, Construction Services *Direct supervision of four full time and temporary clerical associates: management of all clerical duties related to construction services including payroll, permitting and QA *Scheduling of 15 field employees by DOT Operator Qualification tasks; assuring proper staffing for peak work periods, vacations, training and resource sharing *Liaison between company and pipeline contractors; handle payment disputes, scheduling, and mediation on customer complaints against third party contractors *Change Agent for the introduction of PeopleSoft and new HR policies *Initiate, lead, and follow through on cross functional teams to develop metrics and policies that provide satisfaction to internal and external stakeholders *Participation on a reorganization team to design new processes, business strategies, standard operating procedures, and supporting software; concluded appointment as a technical writer and change agent for new scheduling and assigning processes 2001-2004 Columbia Gas of Ohio Columbus, OH Logistics Coordinator *Coordinate daily routes of 23 bargaining unit service employees utilizing MDSI scheduling software and a work management system; dispatch same day and emergency orders in a compliant and efficient manner; minimizing overtime by workload balancing; call out technicians after hours for priority and emergency work *Collaboration with other departments for resource sharing to meet operational needs *Creation and maintenance of documents for each operating area pertaining to off time guidelines, dispatching tips, and union contracts Fairmont State College Fairmont, WV B.S. Health Sciences, Minor Psychology Graduated Magna cum Laude Proficient in Lotus Notes, MDSI Dispatching Software, PeopleSoft, Work Management System, The Learning Management System, and Microsoft Windows, Word, Excel and Power Point