Network Engineer

Posted on: 2008-01-10

TERESA A. JOHNSTON E2255 County Road X (608) 225-3802 (H) Casco, WI 54205 [email protected] (920) 304-2040 (C) PROFESSIONAL OBJECTIVE A challenging position as a Network Engineer / Administrator that will capitalize upon acquired expertise, creative talents and commitment to excellence. Desire a position with career growth potential. SUMMARY OF QUALIFICATIONS Dynamic manager and technical expert with developed leadership skills, a comprehensive background in IT/telecom architecture, and 8+ years of experience in the following broad-based competencies: ENTERPRISE-WIDE DEPLOYMENT PROJECT LIFECYCLE OVERSIGHT MULTIPLE PLATFORM TOPOLOGY TELECOM INFRASTRUCTURES PRODUCT REENGINEERING LAN/WAN DEPLOYMENT TECHNICAL PROJECT MANAGEMENT HELP DESK OPERATIONS CUSTOMER TRAINING//SUPPORT  Continual learner able to grasp new ideas, concepts, methods and technology. Skilled in executing the full project/deliverable development lifecycle from initial concept through final deployment.  Microsoft Certified Systems Engineer (MCSE), Certified Novell Administrator (CNA), A+ and Network+ Certified, Cisco Certified Network Administrator (CCNA), Certified HP ProLiant Server, Certified BICSI Level I Technician, and CompTIA Certified Security+. Secret Security Clearance (previous).  Exceptional oral/written communication, interpersonal, analytical, organizational, technical, project management, problem solving and leadership skills. Dedicated and self-motivated team player/mentor.  Effectively manage multiple and concurrent projects and responsibilities. Thrive in both individual and collaborative work arenas. Expertise in architecting hardware, software, network and telecom systems.  Experienced in the design and delivery of enterprise-wide technology solutions in support of internal staff and customers. Experienced in reengineering, troubleshooting and optimizing critical business systems.  Comprehensive background in major enterprise network design, deployment, security and administration. Extensive technical skills across multiple technologies. Proactive leader with a superior work ethic. COMPUTER / TECHNICAL SKILLS OS/Systems: Windows 2003 server • Windows 2000 • Solaris • Windows XP • Windows AD Novell Netware • IBM AS/400 • Citrix MetraFrame • Linux • Telecom Infrastructures Networking/Protocols: LAN/WAN • TCP/IP • IPX/SPX • SMTP • SNTP • FTP • DNS • POP3 • PPP Wireless Networks • VPN Hardware/Software: MS Office Suite • Data Recovery • PC Peripherals • MS NTFS • NTFS5 • Exchange • Outlook • Cisco 1700/2600 Series Routers • Cisco 3500/7100 Series Routers • T1 • Cisco 8600 MGX/BPX ATM Switch • DS1/DS3 • PBX PROFESSIONAL EXPERIENCE TORRES CO –Baghdad, Iraq 7/07 –Present Senior Network Engineer • Install and configuration of a wide area network for HRMIS and payroll for the Ministry of Defense • Installation of Linux Red hat Version 4 and Oracle Real Access Cluster software. • Installation of Direct Attached Storage for Oracle Real Access Cluster. • Installation of 40 VSAT Sites all across Iraq for HRMIS system for the Ministry of Defense • Responsible for setting up Help Desk Operations for end user support. GE HEALTH CARE – Milwaukee, MN 6/06 –07/07 Field Engineer • Install, maintain, and provided service and technical support for Picture Archive Communications Systems equipment and products. • Complete Preventive Maintenance and Functional Management Inspections on PACS systems. • Managing repair parts inventory while maintaining proper cycle counts. • Provide daily communications with customers to ensure problem resolution and follow-up while leading to customer loyalty and satisfaction. • Managing tools and test equipment inventory ensuring diagnostics tools are properly calibrated as required. • Developing and maintaining working familiarity with general electric’s Health and Human Service and Envirment Health and Safety Requirements. LOCKNET SOLUTIONS – Mankato, MN 6/04 –5/06 Network Engineer • Install and configure servers, printers, and network devices and applications onsite for clientele. Diagnose, isolate and resolve hardware, software and network issues. Administer and support wireless networks. • Provide data recovery services for customers as required. Setup user access, reset passwords and ports, and perform tape/backup routines. Built servers and installed PC hardware components. • Troubleshoot and resolved emerging hardware, software, PC peripheral and network issues. Provided help desk level 3 services/support for end-users throughout the U.S. STSN – Salt Lake City, UT 8/01 - 06/04 Network Engineer • Installed and maintained network architecture including troubleshooting, repair and upgrade of voice, video and data network equipment. Operated software to control and monitor network devices in support of 3,000 users. • Provided ongoing online maintenance and network diagnostic support. Trained customers in data network operations, and assisted with the design/review of systems and equipment. BULLS EYE TELECOM CORPORATION – Detroit, MI 11/00 - 8/01 Network / Telecom Engineer • Initiated site surveys and provided onsite customer services. Installed routers, configured systems, created scripts, escalated trouble calls and provided Level III technical support. Configured T1 Internet connectivity. 2ND CENTURY COMMUNICATIONS – Brookfield, WI 1/00 - 11/00 Network / Telecom Engineer • Provided onsite technical support for telecom customers. Upgraded, reconfigured, repaired and maintained systems and equipment. Collaborated with executive staff to provide timely technical response. • Routinely installed and serviced ATM switches, DS1/DS3 and PBX systems, hubs, routers and other communications devices. Maintained hardware and software, and ensured continuous web server connectivity. • Conducted site surveys in preparation for new system deployments. Provided 24/7 on-call weekend coverage to ensure high customer support and satisfaction. Managed all installation project logistics. AMERICAN EXPRESS TRAVEL – Milwaukee, WI 1998 – 2000 CARLSON WAGONLITE TRAVEL – Chicago, IL 1996 - 1998 Help Desk Analyst • Assisted 40+ travel agents with desktop applications including operating systems and Sabre, Apollo, Worldspan and System 1 software. Documented technical processes and procedures. • Troubleshot and resolved emerging hardware, software, PC peripheral and network issues. Provided help desk services/support for 40,000 end-users throughout the U.S. UNITED STATES AIR FORCE RESERVE/VSAT TECHICIAN 1995 - Present UNITED STATES ARMY 1980 - 1995 Flight Nurse EDUCATION AND SPECIALIZED TRAINING MORAINE PARK TECHNICAL COLLEGE – Fond u Lac, WI A.A.S. in Computer Electronics • GPA: 3.2 OTHER SPECIAL TRAINING PROGRAMS / COURSES 36170 ATM New Bridge Voice Switch • Server 2003 • MS Exchange 5.5 • Windows 2003 Active Directory MCSE • Security+ • A+ • Network+ • CNA • CCNA • BICSI Technician • HP Reliant Server