Director/Manager

Posted on: 2008-01-07

Tracy Turner 2718 Arlington Dr, Apt 203 Alexandria, VA 22306 [email protected] • Phone 571-330-0782 SUMMARY Prior military experience of 23 years with more than 10 years of program management, human resource management and business operations experience. An astute, resourceful and highly-professional Program Manager who has successfully improved the efficiency of all assigned programs. Certificate in Human Resources Management, University of Maryland University College (2005). Human Resources Management experience includes assessing candidates, interviewing and hiring personnel, staff training and development, employee counseling and evaluations, review of managerial and leadership roles, customer service. Strategic and analytical with problem-solving and performance negotiation skills. Consistently exhibits exceptional communications skills, written and oral. Possesses a strong work ethic and diligently accomplishes all assigned tasks within time constraints. Objective is to work in an organization to fully experience all aspects of Program Management while utilizing skills and experience in Human Resources Management and Operations. Long term goal is to advance to Senior Program Management position within the organization. EDUCATION 2007, University of Maryland, University College • Adelphi, Maryland Bachelor of Science in Management Studies, University of Maryland, Adelphi, Maryland, 2007. Certificate in Human Resources Management, University of Maryland, Adelphi, Maryland, 2005. Extensive additional professional courses including: Strategic Business Planning, Business Programs Manager's Course, and Advanced Leadership and Training Course. EXPERIENCE USMC • Arlington, VA • 9/2000 to 3/2005 (Held two billets) Director of Food & Hospitality Directed and monitored the overall business operations of the Marine Club facility Analyzed financial statements to assess trends and budgetary compliance and to recommend changes as needed Assumed duties as the Contract Officer Representative (COR) for the Contracting Officer Coordinated with internal and external vendors establishing cohesive business relations and compliance to contracts Accomplished leader in the workplace and team player Supervised management staff, emphasizing sales performance and improved standards of daily operations with emphasis on cost reduction Evaluated managers and supervisors, and reviewed evaluations of hourly staff Provided essential training as chief instructor to food handlers in mandatory Safe Food Handling and Controlling Alcohol Risks Effectively (CARE) certification Ensured compliance to governing regulations in health and safety Directed the preparation of facility for health and safety inspections Provided customer service and resolutions to complaints and disputes Communicated effectively with the organization’s president/owner, information technology manager, human resource manager, senior training manager, and quality assurance manager USMC • Arlington, VA • 9/2000 to 3/2005 Manager of Uniform Shop Directed daily operations of facility Reduced expenditures and increased bottom line by 15% to pull financial status into profit status Reduced stock fund by $34,000 which increased purchase capabilities Developed and implemented a meticulous tracking system to insure accurate accountability of new uniforms (Digital) initially integrated into the requisition system manually Saved the organization $68,000 in erroneous charges presented by vendor of the new product line by cross referencing all invoices maintained in tracking system Conducted human resources management functions including interviewing, hiring, scheduling, verification of time worked, personnel training and development, and counseling and evaluation of diverse staff Personally addressed customer complaints and provided resolutions Defined and revised position descriptions for employees Coordinated with internal and external vendors on requisitions of standard merchandise and new products Directed the preparation of facility for scheduled inventories Ensured compliance to organization’s regulations governing operational procedures of receiving, transferring, shipping and selling merchandise USMC • Okinawa, Japan • 1997 to 2000 Quality Assurance Specialist Assisted General Manager with all restaurant operations, including customer service, wait staff and kitchen supervision, ensuring food and beverage quality, opening / closing, scheduling, and overall management. Assessed and rewrote job descriptions for all restaurant employee positions Assisted in the development and implementation of the quality assurance department. Assessed staff adherence to policy standards. Additional experience and skills include: MSWord, Excel, PowerPoint, Access and other automated systems which increased proficiency in document creation and maintenance, editing and proofreading, and Business Correspondence. Also experienced in operation of Audio-Visual equipment and an active Notary Public.