Business Analyst

Posted on: 2008-01-02

VICKY BURNS-GRIFFIN 19438 Trinity Detroit, MI 48219 (313) 598.2613 or 255-8123 [email protected] or [email protected] Have a solid background in the Technological Troubleshooting, strong emphasis in CIS and consistently exceeding customer service expectations. Skilled in developing and implementing standardized policies and procedures. To be able to obtain a position or opportunity in an Information Technology field as an Analyst, Administrator or IT support field and in return will contribute to the success and further enhancement to the organization. EDUCATION Masters of Business Administration Graduating May 2009 University of Detroit Mercy Bachelor of Science, Graduate, May 2006 Computer Information Systems University of Detroit Mercy Computer Skills - Quality Assurance; Software Requirements and Design - Database Design; Software Construction and Maintenance - Software Testing, Data Communication and Networks - Web Development Software: - Java, C++, SQL - Windows 2000, Windows NT, Windows XL - Microsoft Access, Project Management - Microsoft Project and Visio - Oracle Database programming 10g Business Analyst (August 2007 Current) Blue Cross Blue Shield/ASAP Med Staff Temporary Services Post insurance premium payments through Amysis System Processed Reports through the use of Crystal Software Maintained financial reports through spreadsheet in excel Responsible for posting account receivables Technical Support (April 2006- August 2007) Tech Team Global Troubleshoot issues for clients that had hardware, software, network and connectivity issues Hardware: include CPU’s, File Server, Domain Server, Laser Jet, Ink Jet and other printers, Hub, and Cisco Routers, routing and configuring Software: Assist with installation, management and troubleshooting of MS 95 XP, Advanced Network & Connectivity: Cisco Routers and configuration, connection with Ethernet cables, LAN, WAN and MAN -Active Directory Support Generated monthly revenue of $4000 weekly Administrative Assistant (January 2004 April 2006) University of Detroit Mercy McAuley Health Center Daily activities include scheduling patients through use of Mysis Software Served as biller and processed insurance claims through Molenia, Medicaid, Medicare and Great Lakes Use interpersonal and communication skills to assist co-workers with technical support questions Back-up networking system daily and able to restore system when it crashed HIPPA Compliant Attorney Representative (September 2002-September 2003) Asset - Debt Collector Warren, Michigan Worked as Legal Representative Answered phones communicating with Attorneys and debtors Utilized system to keep up with 1,000's of accounts bringing in revenues in excess of over $50000 monthly Administrative Assistant (September 2000 September 2002) Central Care Management Organization Detroit, MI Responsible for proofing and copying payroll bi-weekly Created and maintained forms for 32 case managers for daily usage Created and maintained data base in Access for monthly billing for over 1000 youth Troubleshoot computers when case managers encountered problems Junior Typist - Senior Typist (July 1996 - July 2000) City of Detroit Municipal Government, Planning and Development, Detroit, MI Worked as Assistant to Planning & Development Coordinator Processed grants for Non-Profit Organizations through HUD data system Requisitioned orders for office equipment and supplies. Awards/Community Service Honor Student at Detroit College of Business for maintaining GPA of 4.0 Chairperson of Communications responsible for weekly bulletin and church directory at Solomon’s Temple Distinguished Honor Graduate in the Army through Individual Advanced Training Member of Detroit Parent Network