Loss Prevention Trainer

Posted on: 2007-12-30

Carol Bartmess 6004 Glenmary Road Knoxville, TN 37919 865-588-6951 Summary Ten years of in-depth experience in the wireless industry with five years as a training professional, emphasizing development and delivery. Eight years working with personnel in the Human Resources areas, identifying and assisting in filling recruitment and employment needs. Professional Experience Nova Information Systems (1000 employees) 2007 Loss Prevention Trainer • Revamped and conducted cross training/briefing for Customer Service personnel. Focus of the presentation was the Loss Prevention role and how the two departments work together. 34 employees trained. • Created and presented a short seminar on two new products the company had implemented. 50 employees trained. • Assumed the Investigative Analyst role in order to become knowledgeable about the position. • Created curriculum to train new Investigative Analysts. 9 to be trained US Cellular, Knoxville, TN 1995-2005 (1000 employees, East Region) Trainer • Analyzed training needs; revised and implemented training materials for customer service new hires; over 500 employees trained. • Wrote a training grant proposal for state of Tennessee; approved for $23,000; recognized by leaders as first trainer to be awarded a grant. • Created, developed and trained over 50 employees in two national departments. • Wrote an online course for Learning Management System; implemented and required for all 6000 employees. • Member of team involved in pilot of US Cellular data services; trained 40 people. • Developed new hire orientation program that was implemented nationwide. Resource Planning Specialist/Administrative Assistant • Scheduled all 45 department employees covering 24 hours a day; service level always at 80%. • Prepared payroll for 45 employees; reviewed time sheets for accuracy. • Monitored department expenses and kept under budget for three years. • Created department reports package to assist management in tracking department results Nationwide Advertising Service, Inc., Raleigh, NC 1986-1993 (Seven-person office) Sr. Customer Service Representative • Handled recruitment needs for a client base of over 80 corporate business clients, with 10 to 25,000 employees. • Managed an average of 30 recruitment projects per week, never missed a deadline. • Wrote and placed all ad copy. Education B.S., Elementary Education, 1978 State University College at Buffalo, Buffalo, NY Accreditation Certified Facilitator, The Service Difference, Achieve Global Certified Instructor, Relating to Customers