Loss Prevention Officer

Posted on: 2007-12-17

Charlotte M. Hicks 6756 Jacobs Way Apt. 4 Madison, WI 53711 608-271-6457 [email protected] Career Summary Dedicated and experienced employee of loss prevention programs and assistant manager operations for Madison, WI retail stores. Proven track record of minimizing losses and reducing store shrink issues, increasing store sales, increasing customer service. Qualifications Security and Loss Prevention Shrink reduction and Loss Control Criminal Investigations and Undercover Operations Workplace/Public Safety and Asset Protection Increase in Store Sales Motivate Employees Relevant Experience JCPENNEY-Madison, WI Loss Prevention Officer 07/2007-Present Numerous apprehensions with a recovery total of over $1500, merchandise recoveries totaling over $900, Code Adam training, store/staff security and safety, accident/injury reports for both employees and customers, internal investigations for fraud. BOSTON STORE-Madison, WI Sales Associate/Loss Prevention 03/2007-06/2007 One of 21 people picked by the Loss Prevention department to under go training to participate in the loss prevention department, assisted in 3 loss prevention cases which resulted in $500 in recovery for the store, customer service, training of new employees, inventory control, shrinkage control. THINGS REMEMBERED-Madison, WI Assistant Manager 07/2006-05/2007 Training of new employees, after 6 weeks of the store being an SOS store the store was removed from the list because of the increase in sales, increased the store sales for the Christmas season by over $16,000 over projected sales, increased personal sales for the Christmas season by over $12,000, increased the store sales by over $100,000 for the 2006 fiscal year, improved customer satisfaction, reduced store shrinkage, conducted employee incentive programs. Education JCPenney-Madison, WI 09/2007 35 day Loss Prevention Officer Training Certificate of Completion (Test score of 100%) Store Certified 09/2007 Boston Store-Madison, WI 03/2007 Loss Prevention Training Store Certified 03/2007 Things Remembered 07/2006 Assistant Manager Training Store Certified 07/2006 Engraver Training Certificate of Completion (Test score of 100%) Store Certified 07/2006