EXPERIENCED TEAM LEAD

Posted on: 2007-12-12

Bank of New York, 2220 Chemsearch Blvd Suite 150, Irving, TX 75062 Document Management Services Team Lead- September 2005- Present Manage daily workflow amongst team members. Monitor workflow and assign work. Monitor Agency mailbox. Respond to daily issues regarding workflow through email and phone. Ensure all activities are completed within Service level Agreements. Maintain daily log sheet with accurate activity information. Update changes to processes and regulations. Assist with cross training on all agencies and clients. Perform Pool certification process (FNMA, GNMA, and FHLM). Perform loan reviewing process, Perform the trailing doc process, Process NOS documents. Perform file, document, and agreement level reviews on Agency and Private Pools and incoming daily flow. Enter exceptions into the system for reporting to customer. Review agency pools for initial certification. Prepare paperwork for certifications on private pools and agency. Update Wincmss with collateral and pool certification information. Coordinate the flow of daily work and reports. Maintain documents for banks and other financial groups. J P Morgan Chase, 451 Florida Blvd, Baton Rouge, LA 70801 National Legal Processing Department Legal Processing Specialist-March 2004- September 2005 Responsible for processing all legal documents served to J P Morgan Chase to include garnishments, levies, liens and subpoenas.. Process court ordered Child Support and Garnishment documents daily. Process child support payments for the state of Ohio. Provide support to customers calling the National Legal Processing help line. Provide accurate tracking of mail and faxes. Assign legal documents to legal specialist. USDA Forest Service, Urban Forestry Program, Southern University, Baton Rouge, LA 70813 Urban forestry Department Automated Clerk-June 2003-March 2004 Provide a tracking report of all the students enrolled in the Forestry program. Provide support for job placements and requirement initiatives. Tracked student’s financial assistance awarded per semester. Prepare reports and summaries for the Urban Forestry Summer Institute Program. Bank One, 201 Saint Charles Avenue, New Orleans, LA 70170 Student Intern-Bank Teller-May1996-August 1997 Provide assistance to customers with banking issues. Handle check cashing functions, deposits and loan payments for customer. Prepare accurate disbursement reports for cash receipts. Collected and audited loan data for six affiliate banks. Organized and file all loan packages. SKILLS: Computer-Microsoft Word, PowerPoint, Excel, Windows, WinCMSS, Ginnienet FannieMae Customer Service, Cash handling,Retail, Team Player, Leadership Development Training. REFERENCES: Available upon request.