Supervisor/Lead Receptionist

Posted on: 2007-12-08

STACY V. JONES 3152 Stanton Road, S.E. * Washington, DC 20020 Home Telephone: (202) 678-1026 * Email: [email protected] Work History: Canon Business Services McLean, VA 2005-Present Supervisor/Lead Receptionist • Supervise and prepare work schedules for receptionist. • Answer telephones, coordinate messages, and route calls to appropriate individuals throughout unit and Company. • Validate parking tickets; issue day passes for employees; and escort visitors to the appropriate destinations, • Coordinate the inventory office supplies. • Conduct training sessions for staff as needed. Canon USA (Ameritemps) Arlington, VA 2004-2005 Data Entry/File Clerk • Prepared a variety of materials including memoranda, administrative forms, tabular and statistical material. Maintained office files and records both confidential and proprietary in nature. • Answered telephones, coordinated messages, and routed calls to appropriate individuals throughout unit and Company. • Xeroxed, filed and additional duties as assigned. DC Disability Compensation Program Washington, DC 2000-2001 Office Manager • Processed injury claims which required data entry and forwarding of injury reports to doctor’s offices and hospitals. • Directed each claimant to the appropriate claims adjuster. • Answered telephones, coordinated messages, and routed calls to appropriate individuals throughout unit and Company. • Assisted human resources with the processing and delivery of time cards in a timely fashion. Rite Aid Pharmacy Washington, DC 1997-1999 Pharmacy Assistant • Assisted the pharmacist with prescriptions. • Answered phones in reference to customer’s prescriptions and general questions regarding the pharmacy. • Spoke with insurance companies regarding customer’s prescriptions and payments. • Processed all sales transactions promptly and within procedural guidelines. • Assisted the photo processing department as needed. Sutton Place Gourmet Washington, DC 1993-1994 Cashier • Handled all customers with the highest standards of first class customer service by obtaining merchandise requested by the customer. • Answered customers' questions regarding the location, price and or use of merchandise. • Processed all sales transactions promptly and within procedural guidelines. • Communicated best sellers and inventory needs to management staff. • Kept the selling area clean, neat and organized. Maintained shelves, counters, mirrors, etc on a daily basis. • Stocked shelves, counters or other sales fixtures with the appropriate merchandise. Education: • Prince George’s Community College Major - Computer Information Systems • PTC Career Institute – Business • Stratford Career Institute Major - Cosmetology Skills: • Microsoft Office Suite • 60+ wpm • Strong Analytical and Organizational Skills • Ability to work independently as well as in stressful and fast-paced environments Volunteer Experience Children’s Defense Fund Washington, DC 1992-1996 • Assisted administrative assistant in the publications department with the processing of orders including collating orders consisting of books, posters, and t-shirts. • Assisted two fulfillment clerks in the packaging of all educational materials reference to the organization. • Assisted with physical inventory that took place twice a year. • Assisted with the yearly conference with regard to shipping and receiving. • Answered all overflow phone calls in reference to coordinating orders. REFERENCES AVAILABLE UPON REQUEST