General Manager

Posted on: 2007-11-22

Kelly Ann Harkness 36 Hulin StMechanicville, NY 12118 (607) 742-2636 [email protected] MANAGEMENT/OPERATIONS/LOGISTICS/TECHNOLOGY Overview Over 7 years of successful management and leadership experience with a reputation for meeting the most challenging organizational goals and objectives. A high impact and focused individual recognized for “making seemingly impossible situations work.” A proven and VERIFIABLE record for:· While in the Navy, I received Junior Technician of the Year in 2002, two Navy Achievement Medals in 2003 and 2004. I also received a Good Conduct Medal in 2003 after three straight years of excellent service· Became a Subject Matter Expert on a multifaceted computer system. Military Experience United States Navy, 2000 - 2004E-5 - Completed 4-year career with the U.S. Navy. Honorably discharged as a Training Petty Officer; Communications Leading Petty Officer; Assist Command Fitness Leader; Sexual Assault Victim Intervention Representative.Member of a Configuration Management Team responsible for 2 major communication system upgrades that delivered a 10% increase in system accuracy on-time and on-budget.Trained and supervised personnel on a multifaceted multi-computer network, peripheral devices, and software in a fast-paced, dynamic environment.Modified and maintained database files and created improved user-interface solutions. Responsible for 3 classified messaging systems and 3 communications circuits. Leadership: Responsible for 13 highly trained communications specialists involved in classified assignments relating to national security. Operations & Logistics: Supervised and trained communications specialists on a major new computer system, qualifying 4 operators 6 weeks ahead of schedule for a 50% increase in critical manning levels.Assistant Command Fitness Leader, committed over 1,000 hours to programs for “at risk” sailors including establishing individual training, wellness coaching, and nutrition programs.Working in an international environment, provided special intelligence communications and technical support for over 300 reconnaissance missions. Technology: Provided cryptologic and information warfare support and protection to deployed ships, submarines, and aircraft. Conducted overseas training, real-time operational reporting, special analysis, program management, and other technical support for the Classic Wizard system in support of the Fleet, National consumers, and other deployed operational forces. Spearheaded researching, drafting, and implementing training material to senior and junior technicians, regarding three reporting suites producing millions of reports per week. Corporate Experience Amerada Hess Corporation, Saugherties, New York, 1999 – 2000, Albany, 2006-2007Marketing Representative- Overview. Responsible for a team of 14 General Managers. General Manager – Overview. Responsible for a 2500sqft retail and gasoline store. Operations & Logistics: Hired, trained, and developed new personnel in the areas of customer service, inventory, cash management and other key skills while maximizing sales and profits through effective marketing, merchandising and vendor relations. Responsibility: The main responsibility of the Marketing Rep is to maximize my territory profitability, develop & coach site managers & food service managers while supporting the operation.Profit and Loss accountability for energy retail operation with monthly purchasing of 200,000 gallons and monthly store retail in excess of $125,000. Responsible for business planning, inventory management, vendor relations, merchandising, market surveys and environmental control.Accountable for fast food restaurant-Blimpie Subs, grossing over $1200 monthly. Education Annual Managerial Skill/Inventory Management Seminar-February 20077 day training seminar on personal management, inventory management and loss prevention Prescott College, Prescott AzMASTER OF ARTS, PresentHumanities/Life Coaching· Studying Leadership Skills, Forms Effective Communication, and Coaching TheoriesState University of New York: Cortland, New YorkBACHELOR OF ARTS, 1999Sociology· Received a Bachelor of Arts in Sociology with a concentration in Criminology and a Minor in Political Science.· Partook in an Internship at the Groton House, a Drug and Alcohol Rehabilitation Center in Groton, N.Y.· Researched an Independent Study on Female Serial Killers. Broome Community College: Binghamton, New YorkASSOCIATE OF APPLIED SCIENCES, 1997Criminal Justice· Received my Associates of Applied Science in Criminal Justice and Liberal Arts. Made the Academic Dean’s List with a 3.85GPA, and graduated with a 3.50GPA.· Secretary of the Criminal Justice Association. During the summer of 1996, the CJ Association acted as Security at the Summer Olympics in Atlanta, Ga. Interests During my free time I enjoy physical activities; running, biking, swimming. I also treasure reading, and practicing Yoga. Goals It is my goal to become proficient in every aspect of my career as possible; I am an excellent team player, yet I also work well alone. I would love to travel; experience new horizons and take on challenges presented to me. References and Supporting Documentation Furnished Upon Request