Director

Posted on: 2007-11-19

Victoria Feather 463 Lakehurst, Murphy, TX 75094 972-424-5556 cell 214-675-0903 [email protected] SKILLS SUMMARY Senior leader with extensive experience in management, strategic planning and operations support. Skilled in development of best practices, training and education. Excellent background in staff leadership. Experienced in developing and implementing regional and nationwide educational programs for major organizations. EMPLOYMENT Director of Management Services EmCare May 2001 - Present Dallas, TX • Design training programs for several key operational positions. • Serve as an internal consultant to regional leadership relative to hiring, coaching, counseling, assessments and evaluations of regional employees. • Conduct research and data mining to understand past and current trends and identify potential solutions for current and future business needs. • Interface with all levels of Regional Senior leadership to address operational issues and to create a strong and successful internal staff. • Negotiated with vendors to secure national pricing for documentation products and scheduling programs. Associate Regional Vice President EmCare April 1999 - April 2001 Plano, TX • Managed a staff of four managers and twenty four professionals to successfully support eighty six hospital clients. • Developed and implemented multiple incentive programs that were successful in improving employee performance to include timeliness and accuracy of work. • Managed the smooth transition and integration of more that sixty St. Louis hospital clients into the Plano division. Regional Manager EmCare June 1998 - March 1999 Dallas, TX • Lead a staff of eight to fourteen professionals. • Managed all aspects of internal operations for twenty client’s hospital Emergency Departments that generated thirty million dollars in annual revenue. • Developed strong relationships with all levels of hospital management. Coastal Physician Services May 1992 – May 1998 Dallas, TX • Promoted to management over regional operations • Promoted to Physician Recruiter • Scheduling Coordinator for client hospitals EDUCATION PROFESSIONAL ASSOCIATIONS B.A. in Political Science University of North Texas American Society for Training and Development American Management Association National Association of Female Executives DDI Mentor