Bi-lingual Family Services Rep.

Posted on: 2007-11-18

Estrella Jones 409 Glsadstone Blvd. Kansas City, MO 6424 Phone: 816-455-3595 E-mail: [email protected] SKILLS PROFILE • Bilingual Spanish-English ,Able to multi-task, Customer service, Quick Learner • Computer literate, MS Word, Excel, Fax, Copy and Multi-line telephone EMPLOYMENT HISTORY Family Services Rep. I, Merced County Human Services Agency November 2005 - August 2006 Merced, CA • Determined eligibility of clients applying for Cash aid, Food Stamps and Medi-cal using income and property. • Maintained client records, continuous contact with clients by phone, in person and through mail. • Verified information and completed several Intake interviews on a daily basis. Contract Administrator, Terri Perez & Associates, LLC October 2004 - March 2005 Merced, CA, • Worked in close contact with Physicians and insurance companies. • Prepared appropriate applications/contracts for physicians/facilities. • Followed up by phone and correspondence to assure that applications were received and processed in a timely manner. Patient Access Representative, Truman Medical Center October 2001 - September 2002 Kansas City, MO. • Interviewed patients for registration, Bed control, spoke to doctors and nurses to obtain orders for admitted patients. • Found beds and discharged patients. • Translated for Spanish speaking patients. • Obtained signatures for insurance purposes. Administrative Assistant, Don Bosco Nationalities Center March 2001 - September 2001 Kansas City, MO • Receptionist for both the Job Placement Department and the Immigration Attorney. • Greeted clients, Kept copy room supplied, sorted and delivered mail. • Answered switchboard, translated documents, took immigration photos and ran register. EDUCATION Diploma, Don Bosco high school, June 1997 Kansas City, Mo. Certificate, Office Technology in a Medical Environment, Regional Occupational Program, Merced, California, November 2005