Customer Service Representative

Posted on: 2007-11-17

Erin J Fox 83-60 118th St Apt 1K Kew Gardens NY 11415 347-960-9230 SUMMARY OF QUALIFICATIONS Skilled in planning and execution of special projects within time-critical environments Decisive and direct, yet flexible in responding to constantly changing assignments Skilled at solving customer relations problems High initiative with strong self-management skills Proficient in Office Suite Received the CIGNA Champions Award for outstanding dedication and service Received the TIAA-CREF AAA Award for outstanding service, commitment and dedication EMPLOYMENT HISTORY CUSTOMER SERVICE REPRESENTATIVE CIGNA GROUP INSURANCE BETHLEHEM, PA 2004 - 2007 Administered processing of standard life insurance enrollment and change forms Answered internal and external inquiries for information and assistance Investigated customer inquiries about service and billing Examined pertinent information to determine most effective response to inquiries and complaints Supported projects within assigned timeframes IRS Compliance testing Underwrote insurance policies up to $150,000 SALES REPRESENTATIVE PAINT AND WALLPAPER EXPRESS BETHLEHEM, PA 2003 - 2004 Compared merchandise invoices to items actually received to ensure that shipments are correct Inventoried and examined merchandise to identify items to be reordered or replenished Answered customers\' questions about merchandise and advised customers on merchandise selection QUALITY ASSURANCE SPECIALIST TEACHERS INSURANCE AND ANNUITY ASSOC. - COLLEGE RETIREMENT EQUITY FUNDS NEW YORK, NY 1996 - 2003 Approved the quality of electronic images Performed testing of the company computer system to create a more efficient, better running program Processed Insurance forms and payment requests for active policy holders Created electronic folders for new customers and maintained existing files RECORDS CLERK LIBERTY MUTUAL INSURANCE CO. LAKE SUCCESS, NY 1993 - 1996 Retrieved information from files in response to requests from authorized users Maintained extensive complex files Sorted and classified information according to guidelines such as content, purpose, user criteria, or chronological, alphabetical, or numerical order Typed insurance certificates and I.D. cards EDUCATION CERTIFICATE PROGRAM IN ENTERTAINMENT BUSINESS MANAGEMENT CITY UNIVERSITY OF NEW YORK- BARUCH COLLEGE NEW YORK, NEW YORK 2003 PROGRAM IN BUSINESS MANAGEMENT STATE UNIVERSITY OF NEW YORK AT OLD WESTBURY, WESTBURY, NEW YORK 1995 PROGRAM IN BUSINESS MANAGEMENT CITY UNIVERSITY OF NEW YORK QUEENSBOROUGH, COLLEGE BAYSIDE, NEW YORK 1992 - 1993